Global Client Service Manager – LATAM

3 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil LMCA - Brand Licensing Specialists Tempo inteiro

At LMCA, we build powerful licensing programs that generate new revenue streams and extend brand influence across markets. As we expand our presence in Latin America, we're looking for an organized, bilingual, licensing-savvy Client Service Manager to join our Global Client Services team that is based in any country in Latin America.

This position plays a critical role at the center of our business — acting as the key liaison between licensors (brands) and licensees (partners) to ensure the smooth execution of commercial deals and brand strategies.

What You'll Do

  • Prepare and deliver regular client-facing briefings with comprehensive reporting and analysis of licensee performance, especially for quarterly business reviews.
  • Serve as the primary day-to-day contact for assigned licensors and licensees in the LATAM region.
  • Act as a bridge between commercial and brand, translating strategic direction into structured execution.
  • Oversee and track the full lifecycle of licensee onboarding and ongoing management.
  • Manage and route product, packaging, and marketing approvals through internal systems and licensor protocols.
  • Review and validate business proposals, ensuring financial projections and deal documentation are complete and sound.
  • Maintain and organize all key client and deal documents — ensuring nothing gets lost and everything is accessible.
  • Develop strong, proactive relationships with brand teams and internal stakeholders across functions and regions.
  • Prepare and deliver client-facing presentations and reporting, including quarterly business reviews.
  • Be a voice of excellence in process, communication, and follow-up.

What You Need to Succeed

  • Fluency in Spanish, Portuguese, and English (written and spoken) is essential.
  • Based in any Latin American country.
  • 3–5+ years of experience in licensing, client services, or brand account management.
  • Strong working knowledge of the licensing business model, with experience handling licensor and licensee communications.
  • Excellent communication skills — clear, professional, and responsive.
  • Highly organized, detail-oriented, and able to manage multiple workflows simultaneously.
  • Confident using approval systems, document management tools, and internal trackers.
  • Ability to own the process, work independently, and keep a fast pace without compromising quality.
  • Strong presentation and interpersonal skills — able to represent LMCA with clarity and warmth.
  • Collaborative, proactive, and solution-oriented — a true team player who thrives in a global environment.

You Will Thrive Here If You...

  • Love well-managed processes and polished documents
  • Enjoy problem-solving and keeping others on track
  • Are energized by client relationships and brand work
  • Are naturally fast, accurate, and responsible
  • Want to contribute to the success of global brands and a high-performing team

Join a company where licensing meets innovation, and where structure, excellence, and relationships drive success. To apply, please include your CV and brief introduction.

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