Technical Support Consultant L3
Há 2 dias
We are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.ResponsibilitiesDeliver Level 3 customer support for our client's industry-leading software productsTriage reported, end-user customer incidentsWork technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionBuild and demonstrate cross-application knowledge among the client's core application modulesPush the client's software to the limit, making sure it is efficient, intuitive, and best-in-classGain experience in the oil and gas industry; including economic, accounting, and finance knowledgeRequired ExperienceExcellent English verbal and written skills3 to 5 years of Level 3 software support experienceBasic to intermediate SQL skillsProficiency in using Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U.S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentTrustworthy, team-oriented, and transparentDesired ExperienceBachelor's degree or equivalent experienceExperience creating manuals, training documentation, and interactive training materials for software applicationsExperience providing software support and troubleshooting for SaaS applicationsExperience in reproducing issues in a test environment prior to production deploymentExperience in the Software Development Lifecycle (SDLC)Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fieldsAdditional InformationKnowing your ideas are heard and matter think bigYou get to own your job and be recognized for your contributionsWork with smart and creative peopleMaking mistakes is human. Lets learn from them. Be transparentWe recognize you as an individual no presumptions or judgment. Be the extraordinary you15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidaysStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
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Technical Support Consultant L3
Há 14 horas
Rio De Janeiro, Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based, ERP platform to hundreds of energy industry...
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We Are Hiring L1 Support, L2 Support and L3 Support
1 semana atrás
Rio de Janeiro, Brasil Roca Alliances S.A Tempo inteiro**Roca Alliances **is a leading innovator in Demand Gen, Content & CBT, committed to delivering cutting-edge solutions. We are dedicated to fostering a collaborative and dynamic work environment where innovation and creativity thrive. Our team is passionate about leveraging technology to drive growth and efficiency. We are seeking for talented L1 Support,...
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Rio de Janeiro, Brasil Roca Alliances S.A Tempo inteiro**Roca Alliances **is a leading innovator in Demand Gen, Content & CBT, committed to delivering cutting-edge solutions. We are dedicated to fostering a collaborative and dynamic work environment where innovation and creativity thrive. Our team is passionate about leveraging technology to drive growth and efficiency.We are seeking for talented L1 Support, L2...
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Technical Consultant
Há 4 dias
Rio de Janeiro, Brasil RedHolt Tempo inteiroTechnical Consultant – Broadcast & Streaming Solutions Rio de Janeiro, Brazil We’re seeking a Technical Consultant to join a high-performing team supporting one of Europe’s most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live...
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Technical Consultant
Há 4 dias
Rio de Janeiro, Brasil RedHolt Tempo inteiroTechnical Consultant – Broadcast & Streaming Solutions Rio de Janeiro, Brazil We're seeking a Technical Consultant to join a high-performing team supporting one of Europe's most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live TV...
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Technical Consultant
2 semanas atrás
Rio de Janeiro, Brasil RedHolt Tempo inteiroTechnical Consultant – Broadcast & Streaming Solutions Rio de Janeiro, Brazil We're seeking a Technical Consultant to join a high-performing team supporting one of Europe's most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live TV...
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Technical Consultant
1 semana atrás
Rio de Janeiro, Brasil RedHolt Tempo inteiroTechnical Consultant – Broadcast & Streaming Solutions Rio de Janeiro, Brazil We’re seeking a Technical Consultant to join a high-performing team supporting one of Europe’s most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across...
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Technical Consultant
Há 7 dias
Rio de Janeiro, Brasil RedHolt Tempo inteiroTechnical Consultant – Broadcast & Streaming SolutionsRio de Janeiro, BrazilWe’re seeking a Technical Consultant to join a high-performing team supporting one of Europe’s most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live TV...
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Technical Consultant
2 semanas atrás
Rio de Janeiro, Brasil Redholt Tempo inteiroTechnical Consultant – Broadcast & Streaming Solutions Rio de Janeiro, BrazilWe're seeking a Technical Consultant to join a high-performing team supporting one of Europe's most prominent broadcast and streaming providers.This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live TV and...
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Technical Consultant
Há 5 dias
Rio de Janeiro, RJ, Brasil RedHolt Tempo inteiroTechnical Consultant – Broadcast & Streaming Solutions Rio de Janeiro, Brazil We’re seeking a Technical Consultant to join a high-performing team supporting one of Europe’s most prominent broadcast and streaming providers. This role involves working hands-on with cutting-edge video delivery technology and supporting large-scale deployments across live...
