Area Manager Outbound, Fulfillment Center

Area Manager Outbound, Fulfillment Center

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Role Overview

As an Area Manager - Outbound and Delivery, you will play a crucial role in our complex and fast-paced logistics network. This dynamic position combines responsibilities across our Fulfillment Center (FC) and Delivery Station (DS) operations, requiring a versatile leader who can seamlessly manage both outbound processes and delivery preparations. You\'ll be at the forefront of our customer-facing operations, ensuring that millions of packages are processed efficiently and prepared for timely delivery. Your focus will span four key areas: safety, quality, customer experience, and productivity. You\'ll be responsible for leading a diverse team of associates, optimizing processes, and driving continuous improvement in our outbound and delivery operations. This role offers a unique opportunity to gain comprehensive experience in Amazon\'s logistics ecosystem. Your decisions and innovations will directly impact Amazon\'s ability to meet and exceed customer expectations, playing a vital part in our mission to be Earth\'s most customer-centric company. As an Area Manager, you\'ll also be instrumental in shaping Amazon\'s future leaders. You\'ll mentor and develop your team, fostering a culture of excellence and innovation. This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering results that directly impact customer satisfaction.

Key job responsibilities
Team Leadership

• Manage and develop a team of warehouse associates and delivery personnel
• Oversee performance, provide training, and address team member needs
• Collaborate with other Area Managers to balance labor and ensure efficient operations

Operational Management

• Review work forecasts and set productivity targets to meet overall building objectives
• Oversee the outbound process from order fulfillment to last-mile delivery preparation
• Monitor and improve KPIs such as On-Time Dispatch and First Day Delivery Success

Safety & Compliance

• Implement and support all safety programs and ensure OSHA compliance
• Maintain a safe work environment for all associates in both FC and DS areas

Process Improvement

• Identify and lead process improvement initiatives using Lean tools
• Analyze metrics to find root causes and drive operational enhancements
• Develop practical solutions to complex problems without compromising quality

Cross-functional Collaboration

• Liaise with internal teams and external partners to ensure smooth outbound and delivery operations
• Communicate daily metrics and report exceptions to relevant departments

Innovation & Adaptability

• Embrace and lead change in Amazon\'s fast-paced environment
• Support the implementation of new systems and processes in outbound and delivery operations

A day in the life

• Work flexible schedules, including nights, weekends, and holidays as required
• Operate in both Fulfillment Center and Delivery Station settings
• Thrive in a dynamic, fast-paced atmosphere

Basic Qualifications

• Bachelor\'s degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English
• Employee and performance management experience
• Speak, write, and read fluently in Portuguese

Preferred Qualifications

• Performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A3060888

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Distribution, and Supply Chain

Industries

• Software Development

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