Desktop Support Senior Associate-Field Tech
Há 3 dias
Req ID: 335385
NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Senior Associate - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR).
- Handle all tickets where first-level support (Remote Support) was unable to resolve the issue remotely.
- Resolve operational problems with applications installed on desktops, notebooks, printers, and peripherals.
- Install, maintain, and optimize desktops and notebooks at client sites (Rollout).
- Perform diagnostics and resolve equipment performance issues.
- Carry out maintenance and repair services when necessary.
- Ensure customer satisfaction by advising clients on preventive maintenance and configurations that may affect equipment performance.
- Instruct clients on system operation and maintenance.
- Assist in developing technical documentation for problem resolution.
- Follow established procedures, checklists, and scripts for support.
- Adhere to internal norms and policies.
- Support less experienced technicians in their activities.
- Provide support to VIP users.
- Apply specialized knowledge in hardware and software support technologies.
- Understand how your work impacts results in your area.
- Demonstrate knowledge of internal operations and develop relationships to facilitate workflow.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and AI, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to advance digital transformation. Visit us at
We hire locally whenever possible to NTT DATA offices or client sites to provide timely and effective support tailored to client needs. Remote or hybrid work options are available but may change based on client requirements. In-office attendance may be necessary for meetings or events, depending on business needs. We are committed to flexibility and meeting the evolving needs of clients and employees. NTT DATA recruiters will never ask for payment or banking information, and will only contact you via or email addresses. If asked for payment or banking info, please contact us at
We aim to make accessible to all users. If you need assistance with the application process or have accessibility concerns, contact us at This contact is for accommodation requests only and not for application status inquiries. NTT DATA is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For our EEO Policy, click here. For more on your EEO rights, click here. For Pay Transparency info, click here.
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Desktop Support Expert
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São Paulo, São Paulo, Brasil beBeedesktopsupport Tempo inteiro R$3.500 - R$5.500Job SummaryWe are seeking a skilled Desktop Support Senior Associate - Field Tech to join our team. This role involves handling technical issues, installing and maintaining desktops and notebooks, and providing expert support to clients.
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São Paulo, São Paulo, Brasil Ntt Tempo inteiroJOB DESCRIPTION Req ID: We are currently seeking a Desktop Support Senior Associate-Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR).Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente.Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras...
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São Paulo, São Paulo, Brasil NTT DATA, Inc. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Desktop Support Senior Associate-Field Tech Date: Aug 26, 2025 Company: NTT DATA Services NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
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São Paulo, São Paulo, Brasil NTT DATA, Inc. Tempo inteiroPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertDesktop Support Senior Associate-Field TechDate: Aug 26, 2025Company: NTT DATA ServicesNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...
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São Paulo, São Paulo, Brasil Ntt Data North America Tempo inteiroOverviewDesktop Support Senior Associate-Field Tech – São Paulo, BrazilReq ID: 335385NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Senior Associate-Field Tech to...
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São Paulo, São Paulo, Brasil NTT DATA North America Tempo inteiroOverview Desktop Support Senior Associate-Field Tech – São Paulo, Brazil Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Senior Associate-Field Tech...
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São Paulo, São Paulo, Brasil NTT DATA North America Tempo inteiroOverviewDesktop Support Senior Associate-Field Tech – São Paulo, BrazilReq ID: 335385NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Senior Associate-Field Tech to...
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São Paulo, São Paulo, Brasil Ntt Data Tempo inteiroReq ID: 335385NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Senior Associate - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR).Handle all...
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São Paulo, São Paulo, Brasil NTT DATA Tempo inteiroReq ID: NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Senior Associate - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Handle all...
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