Conversational Design Coordinator

Conversational Design Coordinator - CONFIDENTIAL

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Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple, and Win Together. These values describe how our global organization works and inspire every one of our more than 3,000 employees across 55 different countries.

The Conversational Design Coordinator plays a crucial role in shaping and maintaining the quality of conversational experiences designed and delivered across various channels. This position involves designing and developing conversational interfaces, coordinating between teams to ensure consistent and effective communication strategies, and supporting training initiatives.

Key Responsibilities

• Coordinate projects across multiple teams to ensure timely delivery of conversational design solutions;
• Create and manage project documentation, ensuring clarity and transparency;
• Assess and improve existing conversational flows, proposing optimizations;
• Lead brainstorming sessions to gather insights and foster innovative ideas;
• Facilitate communication among designers, developers, and stakeholders;
• Support training initiatives on best practices in conversational design;
• Manage timelines and project milestones, providing regular updates;
• Assist in the design and testing of conversational prototypes;
• Ensure adherence to Sinch's conversational quality standards.

Core Skills

• Excellent verbal and written communication skills;
• Strong organizational skills with the ability to manage multiple projects;
• Experience with project management tools and methodologies;
• Understanding of conversational design principles;
• Ability to collaborate effectively across teams;
• Analytical mindset for evaluating data and performance metrics.

Requirements

• Proven experience in conversational design or related field;
• Demonstrated skills in project coordination or management;
• Solid understanding of user experience and design best practices;
• Ability to adapt to changing priorities and work under pressure;
• Advanced level of English;
• Open to feedback and committed to continuous improvement.

Big Plus

• Experience with tools like Miro, Jira, or Confluence;
• Knowledge of additional languages such as Spanish or Portuguese;

Benefits

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.

Secure your future: Our partnership with Prudential life insurance provides coverage for all Sinchers in cases of unexpected absences, serious illness, accidents, and disabilities.

Diversity and inclusion: We offer annual reimbursements for expenses related to disabilities and transgender needs.

Take a break: Our Sinchers can take a day off on their birthday to celebrate with loved ones.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Design

Industries

• IT Services and IT Consulting

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