Director of Operations
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Director of Operations & Services | Brazil
Join us as our next Director of Operations & Services in Brazil
Are you an experienced operations executive with a track record of leading large-scale service organizations, delivering financial results, and driving operational excellence?
We are seeking a Director of Operations & Services to lead one of the most critical service operations in Brazil. This executive role will have responsibility for operational performance, customer satisfaction, employee engagement, safety, and financial results across a large and complex organization.
What you will do:
- Lead a nationwide service operation supporting strategic customers across Brazil
- Drive operational performance through KPI management and continuous improvement initiatives
- Own and deliver business results, including full P&L accountability
- Lead and develop a leadership team of Directors and Managers
- Strengthen relationships with key customer stakeholders and executive leaders
- Improve employee engagement and contribute to a strong workplace culture
- Ensure achievement of financial targets, operational service levels, customer satisfaction and safety goals
What we're looking fo:r
- Proven experience as an Operations Director, Service Director, Field Operations Director, Head of Operations, or similar executive leadership role
- Strong experience leading large service, maintenance, technical support, field service, or service delivery organizations
- Demonstrated success managing multi-layer leadership structures and large employee populations
- Full P&L responsibility and experience driving financial performance
- Strong customer-facing experience with executive-level stakeholders
- Track record of improving operational KPIs, employee engagement, and customer satisfaction
- Experience leading transformation, performance improvement, and organizational change initiatives
Preferred industry background
We welcome candidates from industries with significant field operations and service delivery environments, including:
- Banking & ATM Services
- Field Services
- Industrial Services
- Telecommunications
- Engineering Services
- Technical Services
- Equipment Maintenance
- Technology Services
- Infrastructure Services
- Full operational and financial accountability
- Opportunity to lead a large-scale organization and drive meaningful business impact
If you are passionate about operational excellence, customer success, people leadership, and business performance, we'd love to hear from you.
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