Corporate Cloud Expert Support Engineer

4 semanas atrás


Salvador, Bahia, Brasil Acronis Tempo inteiro
Overview

Join to apply for the Corporate Cloud Expert Support Engineer - LATAM role at Acronis.

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on.

What You'll Do
  • Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
  • Build and maintain strong relationships with customers and partners.
  • Interact with Engineering and Business departments to efficiently resolve complex technical customer issues.
  • Train and mentor junior team members by sharing technical expertise and best communication practices.
  • Contribute to developing documentation, knowledge base, and technical articles on Acronis' products.
  • Maintain deep knowledge of Acronis' operations and products to support customer requests effectively.
  • Stay up to date on the latest changes, trends, and technological advancements in Cloud, Storage, Virtualization, and Business Applications.
What You Bring
  • 2+ years of experience in an advanced technical support role.
  • Fluent English (written and verbal).
  • Experience and skills include:
  • Windows Server – troubleshooting with logs, Procmon, and Process Explorer.
  • Linux/UNIX – application and configuration management; CLI power user. Red Hat/Linux Foundation certifications are a plus.
  • Networking – analyzing traffic with Wireshark, tcpdump, iperf; troubleshooting DHCP, DNS, VPN, L2TP/IPSEC/OpenVPN, HTTP servers. Cisco/Juniper certifications are a plus.
  • Virtualization – managing/troubleshooting VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo.
  • Business applications – MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers.
    • Good communication skills and customer-service focus.
    • Passion for troubleshooting and ability to propose efficient solutions for unusual issues.
    • Ability to prioritize and switch between time-sensitive issues.
    • Please submit your resume and application in English.
    Who We Are

Acronis is a global cyber protection company that provides cybersecurity, data protection, and endpoint management for MSPs, SMBs, enterprise IT departments, and home users. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture emphasizes positive impact, mutual trust, respect, and continuous growth. We seek individuals who excel in dynamic, global environments.

Our Interview Practices

To maintain a fair hiring process, candidates should participate in interviews without AI tools or external prompts. In-person interviews are preferred, and virtual backgrounds should be removed. Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification. A full background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, marital status, national origin, disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws and regulations.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development

Referrals increase your chances of interviewing at Acronis by 2x. Get notified about new Cloud Support Engineer jobs in Salvador, Bahia, Brazil.


#J-18808-Ljbffr

  • Salvador, Bahia, Brasil Acronis Tempo inteiro

    Overview Join to apply for the Corporate Cloud Expert Support Engineer - LATAM role at Acronis . Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. What You'll Do Troubleshoot and resolve various technical incidents for Acronis'...


  • Salvador, Bahia, Brasil EPAM Systems Tempo inteiro

    Overview We are seeking a skilled Senior Cloud Data Platform Engineer to architect and manage resilient data platforms across AWS and GCP environments. This role demands expertise in Amazon EMR, Google Cloud Dataproc, Kubernetes, Ansible, and Terraform to implement scalable, secure, and high-performing cloud solutions that support data-driven initiatives....

  • Senior Network Engineer

    3 semanas atrás


    Salvador, Bahia, Brasil Acronis Tempo inteiro

    Join to apply for the Senior Network Engineer role at Acronis 3 days ago Be among the first 25 applicants Join to apply for the Senior Network Engineer role at Acronis Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Acronis Global TA @ Acronis | HR & Talent Strategy | Talent Coaching | Social Media...


  • Salvador, Bahia, Brasil beBeeDevops Tempo inteiro

    Infrastructure Expert Wanted We are seeking an experienced and skilled engineer to join our team. As a DevOps/Infrastructure Engineer, you will be responsible for designing and implementing robust architectures, automating deployment processes, and optimizing resource allocation. Key Responsibilities: Scaling and Stability: Ensure the infrastructure is...


  • Salvador, Bahia, Brasil beBeeCloudEngineer Tempo inteiro

    Cloud Engineer Opportunity We are seeking a Cloud Engineer to join our team, where you will be working on high-traffic, mission-critical systems that power millions of users across the globe. Our team is passionate about infrastructure done right, and we believe in autonomy, ownership, and solving hard problems — at scale. You will be responsible for...

  • Software Development Expert

    3 semanas atrás


    Salvador, Bahia, Brasil beBeeEngineering Tempo inteiro

    Software Development Engineer We are seeking a highly skilled Software Development Engineer to join our team. As a key member of our software development group, you will be responsible for designing, developing, and maintaining high-quality software applications using the Microsoft .NET ecosystem. Your primary focus will be on delivering robust software...

  • Software Engineer, Platform

    4 semanas atrás


    Salvador, Bahia, Brasil Speechify Tempo inteiro

    Software Engineer, Platform - Salvador, Brazil Join to apply for the Software Engineer, Platform - Salvador, Brazil role at Speechify Software Engineer, Platform - Salvador, Brazil 2 days ago Be among the first 25 applicants Join to apply for the Software Engineer, Platform - Salvador, Brazil role at Speechify PLEASE APPLY THROUGH THIS LINK: DO NOT...

  • Senior DevOps Engineer

    2 semanas atrás


    Salvador, Bahia, Brasil WEX Tempo inteiro US$90.000 - US$120.000 por ano

    About the Team/Role As a Senior DevOps Engineer, you will lead the implementation of CI/CD pipelines, optimize deployment workflows, and ensure high availability of Kubernetes workloads across Fabric PaaS and cloud platforms.How you'll make an impact Architect and refine CI/CD workflows using GitHub Actions and ArgoCD.Manage Kubernetes clusters, optimize...


  • Salvador, Bahia, Brasil Innodata Inc. Tempo inteiro

    Job Title:Psychology Subject Matter Expert – AI Training & Content DevelopmentAbout Innodata:Innodata (NASDAQ: INOD) is a global leader in data engineering and AI-powered solutions, partnering with 4 of the top 5 global technology companies and serving over 2,000 enterprise clients worldwide. With operations in 13 global locations and a workforce of 5,000+...


  • Salvador, Bahia, Brasil DevOpsChat Tempo inteiro

    Curated careers, resources, tips and trends from the DevOps World. Job 23962 Mid Senior Observability Engineer Brazil The role of Mid-Senior Observability Engineer provides an exciting opportunity for professionals passionate about monitoring and enhancing system performance in Brazil. This position requires a strong background in observability practices,...