Corporate Cloud Expert Support Engineer

Há 8 horas

Salvador, Bahia, Brasil Acronis Tempo inteiro
Overview

Join to apply for the Corporate Cloud Expert Support Engineer - LATAM role at Acronis.

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on.

What You'll Do
  • Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
  • Build and maintain strong relationships with customers and partners.
  • Interact with Engineering and Business departments to efficiently resolve complex technical customer issues.
  • Train and mentor junior team members by sharing technical expertise and best communication practices.
  • Contribute to developing documentation, knowledge base, and technical articles on Acronis' products.
  • Maintain deep knowledge of Acronis' operations and products to support customer requests effectively.
  • Stay up to date on the latest changes, trends, and technological advancements in Cloud, Storage, Virtualization, and Business Applications.
What You Bring
  • 2+ years of experience in an advanced technical support role.
  • Fluent English (written and verbal).
  • Experience and skills include:
  • Windows Server – troubleshooting with logs, Procmon, and Process Explorer.
  • Linux/UNIX – application and configuration management; CLI power user. Red Hat/Linux Foundation certifications are a plus.
  • Networking – analyzing traffic with Wireshark, tcpdump, iperf; troubleshooting DHCP, DNS, VPN, L2TP/IPSEC/OpenVPN, HTTP servers. Cisco/Juniper certifications are a plus.
  • Virtualization – managing/troubleshooting VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo.
  • Business applications – MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers.
    • Good communication skills and customer-service focus.
    • Passion for troubleshooting and ability to propose efficient solutions for unusual issues.
    • Ability to prioritize and switch between time-sensitive issues.
    • Please submit your resume and application in English.
    Who We Are

Acronis is a global cyber protection company that provides cybersecurity, data protection, and endpoint management for MSPs, SMBs, enterprise IT departments, and home users. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture emphasizes positive impact, mutual trust, respect, and continuous growth. We seek individuals who excel in dynamic, global environments.

Our Interview Practices

To maintain a fair hiring process, candidates should participate in interviews without AI tools or external prompts. In-person interviews are preferred, and virtual backgrounds should be removed. Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification. A full background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, marital status, national origin, disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws and regulations.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development

Referrals increase your chances of interviewing at Acronis by 2x. Get notified about new Cloud Support Engineer jobs in Salvador, Bahia, Brazil.


#J-18808-Ljbffr

  • Corporate Cloud Technical Expert

    Há 5 horas

    Salvador, Bahia, Brasil beBeeCloudSupport Tempo inteiro

    Job Title: Corporate Cloud Support SpecialistJoin a dynamic team to apply for a role that involves troubleshooting and resolving technical incidents for corporate customers and partners across various software, networking, and hardware environments.We are looking for a professional with expertise in advanced technical support who can build and maintain...

  • Senior Cloud Infrastructure Engineer

    Há 2 dias

    Salvador, Bahia, Brasil beBeeCloud Tempo inteiro

    Cloud Engineer Job OpportunityWe are seeking a highly skilled Cloud Engineer to join our team. This individual will be responsible for designing and implementing scalable infrastructure using Terraform, across both AWS and Azure.The ideal candidate will have proven experience working in cloud environments, strong hands-on knowledge of Terraform, and...

  • Java Technical Support Engineer

    4 semanas atrás

    Salvador, Bahia, Brasil BairesDev Tempo inteiro

    Java Technical Support Engineer - Remote WorkJoin to apply for the Java Technical Support Engineer - Remote Work role at BairesDevJava Technical Support Engineer - Remote Work3 days ago Be among the first 25 applicantsJoin to apply for the Java Technical Support Engineer - Remote Work role at BairesDevGet AI-powered advice on this job and more exclusive...

  • Cloud Systems Engineer

    Há 5 dias

    Salvador, Bahia, Brasil beBeeCloudEngineer Tempo inteiro US$82.224 - US$137.065

    Job Title: Cloud Systems Engineer">About the JobWe are seeking an experienced and skilled Cloud Systems Engineer to join our team. The ideal candidate will have a strong background in designing, implementing, and maintaining cloud-based systems.Required Skills and QualificationsProficient in Java (J2EE/SpringBoot/SpringBatch)Strong understanding of Docker,...

  • Technical Support Expert

    Há 4 dias

    Salvador, Bahia, Brasil beBeeSupport Tempo inteiro R$46.039 - R$60.851

    Unlock Your Potential as a Technical Support ExpertThe role of Customer & Application Support Specialist is a key position within our organization.We are seeking a highly skilled and motivated individual to join our team, providing expert-level technical support and managing customer requests in a dynamic environment.This involves close collaboration with...

  • Reliability Engineer

    Há 3 dias

    Salvador, Bahia, Brasil beBeeSiteReliabilityEngineer Tempo inteiro US$90.000 - US$120.000

    Job Summary:","We are seeking a skilled Site Reliability Engineer (Middle) to join our team. This individual will be responsible for ensuring the smooth operation of our IT systems, managing alerts, and escalating issues as needed.","Key Responsibilities:","Manage alerts daily and check systems for any issues","Escalate critical issues to the appropriate...

  • Technical Support Expert

    Há 7 dias

    Salvador, Bahia, Brasil beBeeTechnical Tempo inteiro R$120.000 - R$200.000

    Job Title: Technical Support ExpertThis is a critical role within our organization where you will provide expert technical support for interfaces and integrations with Enterprise Resource Planning systems (ERPs).To be successful in this position, you will need to possess strong analytical skills, as well as the ability to collaborate effectively with...

  • Senior Cloud Software Engineer

    Há 4 dias

    Salvador, Bahia, Brasil beBeeCloudDeveloper Tempo inteiro R$150.000 - R$190.000

    Job OpportunityWe are seeking a skilled Cloud Developer to join our team.About the Role:The successful candidate will be responsible for assisting in business-critical projects for an Investment Management team as a software engineer.Main Responsibilities:Coding in JavaScript/TypeScript for AWS Lambda functions and API Gateway integrationsIndependent...

  • Cloud Solution Expert

    Há 6 dias

    Salvador, Bahia, Brasil beBeeGenesys Tempo inteiro R$80.000 - R$120.000

    Expert in Genesys Cloud SolutionsThis role is responsible for designing and implementing complex Genesys solutions. Advanced English language skills and a strong understanding of SIP protocols, Genesys framework, and architecture are required.Main Responsibilities:Design call-flow architectures, scripts, data actions, and data tables using Genesys...

  • Transform Your Career as a Cloud Taxation Expert

    Há 2 dias

    Salvador, Bahia, Brasil beBeeTaxation Tempo inteiro R$98.765 - R$123.456

    Cloud Taxation ExpertEmbark on a transformative career journey with our organization, where you will have the opportunity to leverage your skills in cloud taxation.Develop and implement cutting-edge cloud solutions that cater to the needs of our clients.Configure Oracle Cloud TAX for Brazil localization and manage company registration numbers.In this role,...