Customer Success Manager

Customer Success Manager role at Payoneer.

Location: Sao Paulo, Brazil
• Hybrid
• Full-time

We're looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will enable SMBs and professional businesses in the region to pay and get paid globally with Payoneer's fast, flexible, secure, and low-cost solutions. The primary responsibilities include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer's product and services portfolio. Additional responsibilities include implementing innovative initiatives for long-tail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a dynamic, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows – including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence – we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: Sao Paulo, Brazil

Hybrid

Full-time

We're looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer's fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer's product and services portfolio. Additional responsibilities include implementing innovative initiatives for the long-tail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM region; portfolio of 80-100 accounts
• Engage onboarding, retention and cross-selling to increase the payee population of the partners in their portfolio
• Build a growth plan in sync with other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer brand awareness and increase our share of wallet in the region
• Identify business opportunities, build the go-to-market plan, develop solutions that match customers needs and successfully implement the roadmap
• Be proactive to enhance our product portfolio for the region, working closely with Product and Marketing teams
• Be analytical to better understand business performance and find the diamonds. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

• 2+ years of account management, business development or other relevant experience in fintech/payments industry
• Bachelor's degree, preferably in business or industrial engineering
• Fluent in English and Portuguese
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data-oriented, high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• Highly organized, focused, and able to work under pressure

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other