Plant Production Quality Engineer level 1

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

• Act as the primary quality interface between customers and Faurecia, representing the company in all customer quality-related matters;
• Represent the voice of the customer within the organization, ensuring customer requirements, expectations, and concerns are effectively communicated and addressed;
• Lead customer complaint management activities, ensuring timely responses and effective containment, root cause analysis, and corrective actions;
• Coordinate and monitor problem-solving activities using structured methodologies such as 8D, 5 Whys, and Ishikawa;
• Collaborate with cross-functional teams to drive continuous improvement and customer satisfaction;
• Monitor customer quality performance indicators and support the achievement of quality objectives;
• Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in accordance with IATF 16949, customer requirements, and internal standards;
• Participate in and support internal, customer, and third-party audits, ensuring effective implementation of corrective actions and continuous system improvement;
• Promote quality culture and ensure adherence to company procedures, processes, and customer requirements throughout the organization.

Your profile and competencies to succeed

Education

Bachelor's degree in Engineering or a related field required.

Experience

• Experience in quality assurance, customer quality, quality management systems, or a related field.
• Experience supporting customer requirements and acting as an interface between customers and internal cross-functional teams.
• Experience in problem-solving methodologies and corrective action management.
• Experience supporting internal, customer, or certification audits.
• Experience in a manufacturing or automotive environment preferred.
• Knowledge of customer-specific requirements and industry quality standards is a plus.

Knowledge, Skills & Abilities

• Knowledge of quality tools and methodologies, including 8D, 5 Whys, Ishikawa, APQP, and PPAP.
• Understanding of Quality Management Systems (QMS) and continuous improvement methodologies.
• Strong customer focus and ability to represent the organization in customer-facing activities.
• Ability to represent the voice of the customer within the organization and ensure deployment of customer requirements.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced English proficiency.
• Strong attention to detail and commitment to quality and customer satisfaction.

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA, a global automotive technology supplier, comprises