L2 IT Support Engineer

2 semanas atrás

São Paulo, São Paulo, Brasil Texaport Tempo inteiro

Join to apply for the L2 IT Support Engineer role at Texaport.

Texaport is a reputable managed service provider known for its strong focus on security and customer service excellence. Our comprehensive managed services offer exceptional customer service, strategic digital transformation, and robust security solutions. We build strategic partnerships with technology vendors and prioritise the security and privacy of client systems and data. Texaport aims to be the trusted partner of choice for organisations seeking comprehensive IT management and cutting-edge security solutions, helping clients to focus on their core business objectives without worrying about cyber threats.

Responsibilities
  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Respond to tickets submitted by clients in a timely manner, ensuring high levels of customer satisfaction.
  • Collaborate with team members to resolve complex technical issues.
  • Assist in the implementation and support of IT infrastructure and technology initiatives.
  • Monitor system performance and conduct regular system maintenance checks.
  • Document technical processes and procedures for future reference and training.
  • Train end-users on software applications, hardware, and IT policies.
  • Stay updated on advancements in technology to ensure up-to-date support practices.
  • Participate in strategic digital transformation projects aimed at improving client service delivery.
  • Ensure compliance with security protocols and best practices for data protection.
Essential Qualifications
  • Ability to provide professional IT support in Portuguese, Spanish and English.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong knowledge of IT systems, networks, and cloud solutions.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
Desired Experience
  • 3 or more years of experience in IT support or a related field.
  • Experience working with managed service providers is a plus.
  • Familiarity with Microsoft 365 administration.
  • Experience with customer relationship management tools is an advantage.
Salary & Benefits
  • Competitive annual salary, commensurate with experience.
  • Opportunities for professional development and training.
  • Fully remote.
  • Health and wellness programs.
  • Generous holiday allowance.
  • A supportive and collaborative team environment.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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