L2 Desktop Support Engineer

Há 5 dias

São Paulo, São Paulo, Brasil Scionecx Private Limited Tempo inteiro R$1.200 - R$20.700 por ano

About the Role

We are seeking a proactive IT Support Specialist (Level 2, 3) to provide frontline technical assistance for Windows-based systems and basic network infrastructure. This role requires on-site presence at our São Paulo office, where you will troubleshoot hardware, software, and network issues to ensure seamless operations for end-users. Fluency in English is essential for effective communication with global teams.

Key Responsibilities

  • Technical Support:
  • Resolve L1-L2-L3 issues related to Windows OS (Windows 10/11), Microsoft Office Suite, and peripheral devices (printers, scanners, etc.).
  • Perform basic network troubleshooting (LAN/Wi-Fi connectivity, IP configurations, VPN access).
  • Install, configure, and maintain desktop hardware, software, and mobile devices.
  • Hardware & Field (H&F) Management:
  • Diagnose and replace faulty hardware components (HDDs, RAM, power supplies).
  • Manage on-site IT assets, including inventory tracking and cable management.
  • Incident Management:
  • Log, prioritize, and escalate tickets using ITSM tools (e.g., ServiceNow, Jira).
  • Document solutions in the knowledge base for recurring issues.
  • User Assistance:
  • Guide end-users through troubleshooting steps via phone, email, or desk-side support.
  • Set up workstations for new hires and conduct basic IT orientation.
  • Compliance & Security:
  • Enforce security protocols (password resets, antivirus updates, patch installations).
  • Ensure compliance with IT policies and data privacy regulations (e.g., GDPR).

Required Qualifications

  • Experience:
  • 2–3 years in L1-L2 technical support for Windows environments.
  • Hands-on experience with network fundamentals (TCP/IP, DNS, DHCP, routers/switches).
  • Proven ability to troubleshoot hardware issues (desktops, laptops, peripherals).
  • Technical Skills:
  • Windows OS: Installation, configuration, and troubleshooting.
  • Networking: Basic LAN/Wi-Fi support, VPN configurations, and connectivity diagnostics.
  • Tools: Proficiency with remote support tools (e.g., TeamViewer) and ITSM software.
  • Language: Fluent in English (verbal and written). German language skills are a plus, but not mandatory.
  • Work Authorisation: Must hold valid rights to work in Germany.

Preferred Skills

  • Certifications: CompTIA A+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation.
  • Familiarity with Active Directory (user account management, password resets).
  • Basic knowledge of Microsoft Endpoint Manager/Intune.

Working Conditions

  • Onsite Requirement: Full-time physical presence at the Stephanskirchen office.
  • Physical Tasks: Ability to lift/move equipment (up to 20 kg) and work under desks/workstations.
  • Environment: Collaborative office setting with adherence to safety protocols.

Application Instructions

Submit your resume and a cover letter highlighting your Windows/network support experience to by 20/09/2025 Use the subject line:

"Application: IT Support Technician (L2) – São Paulo."

Equal Opportunity Employer: We celebrate diversity and encourage applications from all qualified candidates.

Job Type: Contract

Contract length: 12 months

Pay: R$1, R$1,700.00 per month

Experience:

  • L2 Desktop Support (Required)
  • Network Troubleshooting (Required)
  • TCP/IP, DHCP, Windows Troubleshooting (Required)

Location:

  • São Paulo, SP (Required)

  • Desktop Support Engineer BR L2

    Há 3 dias

    São Paulo, São Paulo, Brasil Excis Compliance Tempo inteiro

    WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZILExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look...

  • Senior Desktop Support Specialist – Windows/MacOS

    1 dia atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$60.000 - R$180.000 por ano

    Senior Desktop Support Specialist – Windows/MacOS & Intune/JAMFAbout the roleSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMF, This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and...

  • IT Desktop Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro R$15.000 - R$25.000 por ano

    Job Title: IT Desktop Support TechnicianJob Type & Location: 100% Onsite - 5 days a weekSite Address: Av. das Nações Unidas, º andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, , BrazilJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting...

  • Junior Deskside Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil UST España & Latam Tempo inteiro R$40.000 - R$80.000 por ano

    Born digital,USTtransforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.USTis a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in...

  • Technical Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Trustonic Tempo inteiro R$40.000 - R$60.000 por ano

    Company Description Who we are...At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves on...

  • Technical Support Engineer

    Há 5 dias

    São Paulo, São Paulo, Brasil Trustonic Tempo inteiro R$60.000 - R$80.000 por ano

    Company DescriptionWho we are...At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves on...

  • Senior IT Support Engineer Level 3

    2 semanas atrás

    São Paulo, São Paulo, Brasil Workana Tempo inteiro R$90.000 - R$120.000 por ano

    Full-time | Remote | CST CoverageWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll DoHandle escalations from Level 2 engineers. Perform advanced Azure...

  • Tableau L2 Administrator Analyst

    Há 5 dias

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Tableau L2 Administrator AnalystWe're looking for a Tableau L2 Administrator Analyst. You'll be responsible for ensuring the continuous availability, high performance, and security of our Tableau ServerWhat you need to have to be consideredYou will handle technical operations, including installation, upgrades, patching, and backup and recovery (DR)...

  • Tivoli Support Engineer

    Há 5 dias

    São Paulo, São Paulo, Brasil Praxis Tempo inteiro R$156.000 - R$172.800 por ano

    Support Responsibilities:Support Technology and Business Teams who use IBM Tivoli Workload SchedulerProvide incident response, fulfill service requests, job status monitoring and remediationCollaborate with stakeholders and Tivoli Engineers to identify performance bottlenecks, optimize system configurations to improve the flow of valueCreate and maintain...

  • Field Service Support JR

    Há 5 dias

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$30.000 - R$60.000 por ano

    As a Field Service Support you will make an impact by Full desktop support with a focus on remote assistance. You will be a valued member of the IT infrastructure team.In this role, you will:Provide comprehensive desktop support to ensure smooth operation of IT systems in a hybrid work environment.Troubleshoot and resolve technical issues remotely ensuring...