L2 Desktop Support Engineer

Há 4 dias

São Paulo, São Paulo, Brasil Scionecx Private Limited Tempo inteiro R$3.700 - R$7.400 por ano

About the Role

We are seeking a proactive IT Support Specialist (Level 2, 3) to provide frontline technical assistance for Windows-based systems and basic network infrastructure. This role requires on-site presence at our São Paulo office, where you will troubleshoot hardware, software, and network issues to ensure seamless operations for end-users. Fluency in English is essential for effective communication with global teams.

Key Responsibilities

  • Technical Support:
  • Resolve L1-L2-L3 issues related to Windows OS (Windows 10/11), Microsoft Office Suite, and peripheral devices (printers, scanners, etc.).
  • Perform basic network troubleshooting (LAN/Wi-Fi connectivity, IP configurations, VPN access).
  • Install, configure, and maintain desktop hardware, software, and mobile devices.
  • Hardware & Field (H&F) Management:
  • Diagnose and replace faulty hardware components (HDDs, RAM, power supplies).
  • Manage on-site IT assets, including inventory tracking and cable management.
  • Incident Management:
  • Log, prioritize, and escalate tickets using ITSM tools (e.g., ServiceNow, Jira).
  • Document solutions in the knowledge base for recurring issues.
  • User Assistance:
  • Guide end-users through troubleshooting steps via phone, email, or desk-side support.
  • Set up workstations for new hires and conduct basic IT orientation.
  • Compliance & Security:
  • Enforce security protocols (password resets, antivirus updates, patch installations).
  • Ensure compliance with IT policies and data privacy regulations (e.g., GDPR).

Required Qualifications

  • Experience:
  • 2–3 years in L1-L2 technical support for Windows environments.
  • Hands-on experience with network fundamentals (TCP/IP, DNS, DHCP, routers/switches).
  • Proven ability to troubleshoot hardware issues (desktops, laptops, peripherals).
  • Technical Skills:
  • Windows OS: Installation, configuration, and troubleshooting.
  • Networking: Basic LAN/Wi-Fi support, VPN configurations, and connectivity diagnostics.
  • Tools: Proficiency with remote support tools (e.g., TeamViewer) and ITSM software.
  • Language: Fluent in English (verbal and written). German language skills are a plus, but not mandatory.
  • Work Authorisation: Must hold valid rights to work in Germany.

Preferred Skills

  • Certifications: CompTIA A+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation.
  • Familiarity with Active Directory (user account management, password resets).
  • Basic knowledge of Microsoft Endpoint Manager/Intune.

Working Conditions

  • Onsite Requirement: Full-time physical presence at the Stephanskirchen office.
  • Physical Tasks: Ability to lift/move equipment (up to 20 kg) and work under desks/workstations.
  • Environment: Collaborative office setting with adherence to safety protocols.

Application Instructions

Submit your resume and a cover letter highlighting your Windows/network support experience to by 3/12/2025 Use the subject line:

"Application: IT Support Technician (L2) – São Paulo."

Equal Opportunity Employer: We celebrate diversity and encourage applications from all qualified candidates.

Job Type: Contract

Contract length: 12 months

Pay: R$2, R$3,700.00 per month

Experience:

  • L2 Desktop Support (Required)
  • Network Troubleshooting (Required)
  • TCP/IP, DHCP, Windows Troubleshooting (Required)

Location:

  • São Paulo, SP (Required)

  • Desktop Support Technician

    Há 4 dias

    São Paulo, São Paulo, Brasil IKONMYTRI SERVICES PRIVATE LIMITED Tempo inteiro R$8.000 - R$15.000 por ano

    Job Description: Desktop Support Engineer L2Location: São PauloExperience: 4-5 yearsLanguage: EnglishRole Overview:We are seeking a skilled and motivated Desktop Support Engineer L1 L2 to join our team in São Paulo. The ideal candidate will possess strong technical expertise, a problem-solving mindset, and a customer-first approach. You will be responsible...

  • Desktop Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Compugra Systems Inc Tempo inteiro R$30.000 - R$60.000 por ano

    Local: Brazil – São Paulo | Av. Lazaro Gonçalves de Oliveira, Santa Barbara d'OesteBis Hours: Monday to Friday – 8am to 5pmJob responsibilitiesIdentify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software.Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if...

  • Pleno Java Support Engineer

    Há 2 dias

    São Paulo, São Paulo, Brasil AllianceIT Inc Tempo inteiro R$96.000 - R$144.000 por ano

    This a Full Time on-site positionworking in Brazil with US clients.We offer:R$ 8,000 to R$ 12,000 per month depending on experienceVale Refeição / Alimentação R$ 992,00Plano de Saúde Bradesco ( Descontos Sujeito a Alteração)Plano Odontológico BradescoSeguro de VidaAuxílio CrecheTitle: Pleno Java Support EngineerJob Summary:We are looking for a...

  • Pleno Java Support Engineer

    Há 2 dias

    São Paulo, Estado de São Paulo, Brasil AllianceIT Inc Tempo inteiro

    This a Full Time on-site position working in Brazil with US clients. We offer:R$ 8,000 to R$ 12,000 per month depending on experienceVale Refeição / Alimentação R$ 992,00Plano de Saúde Bradesco ( Descontos Sujeito a Alteração)Plano Odontológico BradescoSeguro de VidaAuxílio CrecheTitle: Pleno Java Support EngineerJob Summary:We are looking for a...

  • Senior Desktop Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Sur Tempo inteiro US$72.000 - US$90.000 por ano

    We are looking for a Senior Desktop Engineer to design, build, and maintain desktop applications for macOS and Windows environments. This role involves working across both system and application layers to deliver secure, high-performance experiences. You'll collaborate closely with product, QA, and support teams to ensure that all applications are stable,...

  • Desktop Support

    Há 4 dias

    São Paulo, São Paulo, Brasil Infosys Tempo inteiro R$30.000 - R$60.000 por ano

    Job DescriptionInfosys Brazilis looking for professionals with the profile ofDesktop Supportto join our team.Main Activities And ResponsibilitiesAssemble and install PCs, telephone systems, wireless networks, and peripherals (such as printers, scanners, mobile phones/smartphones) related to desktop infrastructure;Perform routine maintenance on PCs, networks,...

  • S&M Engineer L2

    Há 13 horas

    São Paulo, São Paulo, Brasil Thales Tempo inteiro R$40.000 - R$80.000 por ano

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • S&M Engineer L2

    Há 17 horas

    São Paulo, São Paulo, Brasil Thales Tempo inteiro R$80.000 - R$120.000 por ano

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Field Support Analyst

    2 semanas atrás

    São Carlos, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Development Support Engineer

    2 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...