Senior IT Support Analyst
Salve esta vaga e mantenha sua pesquisa organizada
Crie uma conta gratuita para salvar vagas, criar alertas e retornar a esta listagem a partir do seu painel.
Ao continuar, você concorda com nossos Termos & Política de Privacidade.
The IT Manager is responsible for leading, supporting the business needs. The role combines hands‑on technical oversight with day‑to‑day coordination, workload management, stakeholder engagement, and service improvement. The IT Manager acts as a bridge between colleagues in Brazil, Lima, Peru, senior IT management, and business stakeholders, promoting collaboration, accountability, consistent service delivery, and continuous improvement.
KEY RESPONSIBILITIES
- Operational Oversight: Monitor daily GBS activities (including but not limited to Vulnerability management and Patch/Update management, conference room readiness), track key metrics, and drive continuous improvement initiatives to enhance service quality and efficiency.
- Collaboration & Communication: Facilitate effective communication with other departments, ensuring shared understanding of goals, expectations, and best practices.
- Customer Engagement: Work closely with customers (internal and external) to understand their technology needs, fulfil service requests, resolve incidents, resolve escalated incidents, and ensure high levels of customer and GBS engineer satisfaction.
- Technical Guidance: Provide support to line manager on complex technical issues; serve as an escalation point for critical / major incidents.
- Project Participation: Collaborate with other stakeholders on project planning, implementation, and post-project reviews when GBS management are needed for project support.
- Reporting: Maintain clear records on customer feedback, and areas for improvement; provide regular updates to management
- Additional Responsibilities: Must be willing to support or temporarily cover other Team Leads and/or their teams in the event of Team Lead absences or gaps in coverage, be on-call in the event of a major incident. Holiday/on-call coverage to support 24x7 operations.
KNOWLODGE, SKILLS: Must-have Skills
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in IT support, with at least 2 years in a team lead role.
- Strong knowledge of end user / customer technologies, including Windows/Mac OS, Microsoft 365, collaboration tools (e.g., Teams, Zoom), and endpoint management platforms (e.g., Intune, SCCM, JAMF, PDQ, etc.).
- Proven experience on working in a follow-the-sun support model.
- Fluent English
Preferred Qualifications
- ITIL Foundation certification or familiarity with ITIL-based support practices.
- Experience with Fresh Service or similar ITSM platforms.
- Familiarity with asset lifecycle management processes and end user / customer security standards.
- Project coordination or task delegation in a multi-team environment.
- Certifications in Microsoft, Apple, or endpoint management technologies.
-
Junior IT Support Analyst
Há 23 horas
são paulo, são paulo, Brasil Wwshemi Tempo integralWe're looking for a talented and passionate IT Support Analyst, to join Wildlife's Corporate Technology team. As an IT Support Analyst, you'll play a key role in providing the best tech support experience for all Wilders around the globe. You'll be in constant contact with all departments of the company, seeking to provide the best assistance and also...
-
Junior IT Support Analyst
Há 23 horas
são paulo, são paulo, Brasil Wildlife Studios Tempo integralWe're looking for a talented and passionate IT Support Analyst, to join Wildlife's Corporate Technology team. As an IT Support Analyst, you'll play a key role in providing the best tech support experience for all Wilders around the globe. You'll be in constant contact with all departments of the company, seeking to provide the best assistance and also...
-
Senior IT Analyst
Há 21 horas
São Paulo, São Paulo, Brasil Artefact Tempo integral R$ 180.000 - R$ 260.000 ContratoThe current opening is for the Brazilian office located in São Paulo/SP, but we are in a Home Office model (with no plans to return in person) and the work in the physical office is optional. Who We Are Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data...
-
It Support Analyst Pleno
Há 21 horas
São Paulo, São Paulo, Brasil ConquestOne Tempo integral R$ 89.000 - R$ 156.000 ContratoNa Conquest One, somos mais do que uma consultoria tecnológica: somos uma equipe movida pela paixão por inovação e pelo impacto positivo que geramos nos nossos clientes e colaboradores. 28 anos de história e 16x eleita uma das melhores empresas para se trabalhar em tecnologia no Brasil (GPTW). Estamos com uma ótima oportunidade alocado(a) em um dos...
-
IT Audit Senior Analyst
Há 13 horas
são paulo, são paulo (microrregião), Brasil Whirlpool, Inc. Tempo integralAbout Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including...
-
Senior IT Governance Analyst
Há 1 dia
são paulo, são paulo (microrregião), Brasil Fifty5Blue Tempo integral## Senior IT Governance AnalystApply: São Paulo, Avenida Francisco Matarazzo Ground and 4th Floor: Full time: Posted 3 Days Ago: End Date: November 8, 2026 (30+ days left to apply): R We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned...
-
Senior IT Governance Analyst
Há 2 dias
São Paulo, São Paulo, Brasil Ibope Tempo integral R$ 120.000 - R$ 180.000 ContratoJá pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Sobre a Posição: Buscamos um(a) profissional estruturado(a) e orientado(a) a resultados para liderar e otimizar a prática de Transição de Serviços (Service...
-
Senior Implementation Support Analyst
Há 13 horas
são paulo, são paulo (microrregião), Brasil Getnet Tempo integralGetnet é uma empresa global de tecnologia especializada em soluções de pagamento para o comércio. Fundada no Brasil e presente na América Latina e na Península Ibérica, apoiamos mais de 1,3 milhão de comerciantes com serviços completos — da maquininha ao e-commerce. Fazemos parte da PagoNxt , a fintech global do Grupo Santander, e...
-
Senior Onsite Support Analyst
Há 2 dias
São Paulo, São Paulo, Brasil Empresa Confidencial Tempo integral R$ 44.640 - R$ 66.960 ContratoResponsabilidades: Fornecer suporte Desk Side para usuários finais quando os incidentes não podem ser resolvidos remotamente através do Service Desk. Prestar serviços de suporte HW Break & Fix para usuários finais quando os incidentes de hardware exigem a substituição de toda a unidade defeituosa por uma equivalente. Apoiar nos serviços de...
-
IT Senior Analyst
Há 21 horas
São Paulo, São Paulo, Brasil Banco Santander SA Tempo integral R$ 180.000 - R$ 260.000 ContratoIT Senior Analyst (Angular | Node.js)Country: BrazilA Toro Corretora agora é Santander Investimentos, e o seu DNA de agilidade, tecnologia e Corretagem Zero se une à solidez e credibilidade global do Santander.Nosso propósito é gerar liberdade financeira para as pessoas.Santander Investimentos como a casa completa de investimentos, oferecendo solidez e...