ITAM & ITOM Sr Technology Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for an experienced and highly motivated Principal Technical Consultant in ServiceNow to join our team. This role is ideal for professionals with a strong background in ServiceNow implementation, configuration, and advisory services, with proven expertise in IT Asset Management HAM and SAM and IT Operations Management Discovery, Service Mapping, Event Management, CMDB, CSDM and Integrations.

As a Principal Technical Consultant, you will Lead technical solution design and delivery, ensuring scalable and maintainable implementations aligned with best practices.

Translate customer business requirements into robust ServiceNow solutions, guiding the client on ITAM and ITOM adoption and maturity.

Configure and implement ServiceNow out of the box functionalities, ensuring solutions are tested and validated before delivery.

Provide thought leadership, mentor other consultants, and act as a trusted advisor for complex customer engagements. Leverage deep knowledge of IT processes.

ITIL and infrastructure including servers, middleware, databases, networks, cloud, and Kubernetes to integrate ServiceNow solutions with customer environments.

Drive adoption and business value realization, working closely with client stakeholders to ensure successful deployments.

Focus Areas: IT Asset Management HAM and SAM covering lifecycle management, procurement to disposal, license optimization, and compliance for major vendors such as Adobe, Microsoft, Oracle and IBM; IT Operations Management Discovery, Service Mapping, Event Management, CMDB, CSDM and Integrations covering building and maintaining accurate CMDB, aligning with CSDM, leveraging Service Graph Connectors, Spokes and other native integrations in addition to custom solutions; Security Operations (SecOps) desirable covering incident response, vulnerability management, threat intelligence, and security workflows.

This is an exciting opportunity to join a high impact team where you will influence major client transformations and expand your expertise across the ServiceNow ecosystem.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Solid ServiceNow expertise in Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management, CMDB, CSDM and CMDB Integrations including Spokes, Service Graph Connectors and custom integrations
• Advanced knowledge of JavaScript for scripting and customization
• Strong knowledge of IT Asset Lifecycle Management covering procurement to disposal
• Solid experience in software license management across key vendors including Adobe, Microsoft, Oracle and IBM; Strong infrastructure background including ITIL processes, middleware, databases, servers Windows and Linux, Kubernetes, networking, and cloud platforms
• Advanced English verbal and written
• Desired Advanced Spanish Knowledge or experience with ServiceNow SecOps covering Vulnerability Response, Incident Response and Threat Intelligence

ServiceNow Certifications desired:

• CSA Certified System Administrator
• CAD Certified Application Developer
• CIS Discovery
• CIS Service Mapping
• CIS Event Management
• CIS HAM
• CIS SAM
• CTA Technical Architect

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.