HRSD Sr Technology Consultant

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for an experienced and motivated Senior Technical Consultant in ServiceNow to join our team with solid expertise in HRSD and Core Business Workflows.

• This role is ideal for professionals who combine hands-on technical implementation skills with a deep understanding of HR processes and services.
• As a Senior Technical Consultant, you will design and deliver ServiceNow HRSD and Core Business Workflow solutions, ensuring scalability, maintainability, and alignment with best practices.
• Configure, script, and customize ServiceNow functionalities to meet client-specific needs, ensuring tested and validated solutions.
• Guide customers in adopting and optimizing HR services, providing advisory on process improvements. Implement and maintain high-volume data integrations with ServiceNow, ensuring performance, security, and compliance.
• Leverage JavaScript and React to enhance Service Portal and Employee Center experiences.
• Collaborate with client stakeholders, architects, and consultants to ensure successful solution delivery and business value realization.
• Focus Areas: HRSD covering HR case management, onboarding, lifecycle events, knowledge, and employee experience.
• Core Business Workflows extending ServiceNow to manage and optimize enterprise-wide processes beyond IT. Integrations with high-volume, secure, and scalable data exchanges with ServiceNow. Service Portal and Employee Center covering customization and optimization to deliver intuitive and engaging employee experiences.
• This role provides the opportunity to work in a dynamic environment supporting global clients and growing your expertise across the ServiceNow ecosystem.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Advanced English verbal and written communication skills.
• Solid ServiceNow expertise with HRSD and Core Business Workflows.
• Strong knowledge of HR processes and services such as case management, onboarding, lifecycle events and knowledge.
• Proven experience with high-volume data integrations with ServiceNow.
• Solid development skills in JavaScript and React.
• Strong knowledge of Service Portal and Employee Center. Desired knowledge of competitive HR products including SAP SuccessFactors and Workday. Broader exposure to other ServiceNow products beyond HRSD.

ServiceNow Certifications desired

• CSA Certified System Administrator
• CAD Certified Application Developer
• CIS HRSD Certified Implementation Specialist HRSD

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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