Senior Customer Success Manager

4 semanas atrás

São Paulo, São Paulo, Brasil PTC Tempo inteiro

Join to apply for the Senior Customer Success Manager role at PTC

Overview

Join to apply for the Senior Customer Success Manager role at PTC.

Responsibilities
  • Ensure North America's customers receive delighted experiences with PTC solutions.
  • Advance PTC's relationship with Direct Strategic/Enterprise and Commercial customers.
  • Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal.
  • Function as a trusted advisor for the client's executive, program, and technical teams, collaborating tightly with PTC stakeholders.
  • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience and product quality and identify market growth opportunities.
  • Contribute as an integral account team member; correctly identify and react to new threats/opportunities, maintain proactive engagement, and provide account management support.
  • Effectively manage adoption programs for key accounts designated by the Customer Success and Sales Regional Directors.
  • Ensure a rapid and successful adoption of any acquired solutions and ensure customers realize value from these solutions.
Preferred Skills and Experience
  • Experience working with accounts with annual revenue > 2 Billion USD
  • Domain experience with CAD, PLM, or ALM software, plus the ability to understand how these solutions are implemented
  • Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences, from executive decision-makers to staff at all levels.
  • Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
  • Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment.
  • Fluency in English (spoken and written) is required for this role.
Competencies
  • Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain.
  • Composure: You thrive in ambiguous environments, stay calm under pressure and do not become defensive or irritated, and are the one who can be counted on to hold things together during tough times.
  • Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience.
Basic Qualifications
  • 4+ years of Customer Success, Project Management, Program Management, or relevant industry experience
  • Bachelor's Degree or equivalent experience
  • This is a remote role, but requires ability to travel ~25% of the time
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.


#J-18808-Ljbffr

  • Senior Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Feedzai Tempo inteiro

    Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...

  • Senior Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil CleverTap Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What...

  • Customer Success Manager

    4 semanas atrás

    São Bernardo do Campo, São Paulo, Brasil Integral Ad Science Tempo inteiro

    Join to apply for the Customer Success Manager role at Integral Ad Science Join to apply for the Customer Success Manager role at Integral Ad Science Get AI-powered advice on this job and more exclusive features. IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Netcore Cloud Tempo inteiro

    CUSTOMER SUCCESS MANAGER - LATAMSão Paulo, Brazil | Full-timeAre you a true customer advocate and their trusted advisor?Are you obsessed about ensuring customers get the best out of the technology?Do you enjoy helping customers to optimally use the product?If so, this is an opportunity for you to join a high-functioning team and make your mark on our...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    Customer Success Manager (CSM) - SAP Academy for Customer Success - BRAZIL (Hybrid) What we offer We help the world run better. Our SAP culture focuses on enabling innovation, learning and development, flexibility, and a purpose-driven, future-focused work environment. We offer a collaborative, caring team environment with opportunities for growth and a...

  • Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    Customer Success Manager (CSM) - SAP Academy for Customer Success - BRAZIL (Hybrid)What we offerWe help the world run better.Our SAP culture focuses on enabling innovation, learning and development, flexibility, and a purpose-driven, future-focused work environment. We offer a collaborative, caring team environment with opportunities for growth and a variety...

  • Senior Customer Success Manager

    4 semanas atrás

    São Bernardo do Campo, São Paulo, Brasil PTC Tempo inteiro

    Join to apply for the Senior Customer Success Manager role at PTC Overview Join to apply for the Senior Customer Success Manager role at PTC . Responsibilities Ensure North America's customers receive delighted experiences with PTC solutions. Advance PTC's relationship with Direct Strategic/Enterprise and Commercial customers. Establish and maintain the...

  • Senior Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point...

  • Senior Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point...

  • Customer Success Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil Zudy Tempo inteiro R$60.000 - R$120.000 por ano

    Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region, to become an integral part of our team. As a Customer Success Manager, you...