Technical Support Engineer,

3 semanas atrás


Cascavel, Paraná, Brasil Trilogy Tempo inteiro
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Get AI-powered advice on this job and more exclusive features.

Trilogy provided pay range

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Are you ready to break free from the monotony of traditional tech support and dive into a world where your expertise truly challenges AI?

What You Will Be Doing
  • AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system.
What You Won't Be Doing
  • Taking two whole months to get up to speed; you will be expected to ramp up on several products within the first month (we are aware this is aggressive).
  • Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role.
Technical Support Engineer Key Responsibilities

Lead the integration of human expertise and AI to elevate customer support, focusing on complex issues beyond AI's current capabilities.

Basic Requirements
  • At least 3 total years of experience in a technical customer support role.
  • Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient.
  • Currently based in North or South America.
About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for three things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-BR-Cascavel-TechnicalSuppo.012

Seniority level Associate

Employment type Full-time

Job function Engineering, Information Technology, and Customer Service

Industries Software Development, IT Services and IT Consulting, and Telecommunications

Referrals increase your chances of interviewing at Trilogy by 2x

Get notified about new Technical Support Engineer jobs in Cascavel, Paraná, Brazil.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

  • Cascavel, Paraná, Brasil Trilogy Tempo inteiro

    Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Get AI-powered advice on this job and more exclusive features. Trilogy provided pay range This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Are you ready to break free...


  • Cascavel, Paraná, Brasil Iqtalent Tempo inteiro

    Non-Destructive Testing Engineer How You Will Make An Impact Perform specific calibrations, NDT and specific evaluations for acceptance or rejection of parts. Accurate interpretation and understanding of the inspection checklist and work instruction. Prepare and clean parts before and/or after inspection. Prioritize, sort, and prepare the parts for NDT...


  • Cascavel, Paraná, Brasil Iqtalent Tempo inteiro

    SUMMARY OF THE ROLEWe are looking for a candidate who can provide expert technical advice locally on the practical execution of a project within specific concepts and services. The candidate will work independently on site, on specifically identified key projects by planning, coaching and monitoring activities to ensure the coating specification is met, and...


  • Cascavel, Paraná, Brasil Iqtalent Tempo inteiro

    SUMMARY OF THE ROLE We are looking for a candidate who can provide expert technical advice locally on the practical execution of a project within specific concepts and services. The candidate will work independently on site, on specifically identified key projects by planning, coaching and monitoring activities to ensure the coating specification is met,...


  • Cascavel, Paraná, Brasil Nexer Telescope Tempo inteiro

    OverviewExperienced Recruiter For The Swedish IT Industry – Nexer TelescopeJoin to apply for the Experienced Recruiter For The Swedish IT Industry role at Nexer Telescope.Sweden needs skilled engineers. About 30,000 of them by 2030, according to Statistics Sweden. We currently have ~200 open positions for Software Engineers with our clients in Sweden. Are...

  • Field Service Engineer

    4 semanas atrás


    Cascavel, Paraná, Brasil TOMRA Tempo inteiro

    About TOMRA Food: TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30...

  • Project Training

    4 semanas atrás


    Cascavel, Paraná, Brasil Iqtalent Tempo inteiro

    Job Description Wood is looking for Iraqi Local National Project Training & Competency Coordinator to join our team in Iraq Basra. Responsibilities Provide reports and information for supervision & management in order to drive mandatory training and competence compliance progress. Create reports and monitor on Training Matrix compliance management...


  • Cascavel, Paraná, Brasil TwoConnect Tempo inteiro R$90.000 - R$120.000 por ano

    TwoConnect USA is looking for a full-time Microsoft Azure Integration Developer/Architect to join our remote team. You'll work on cutting-edge Microsoft Azure integration projects with some BizTalk work (nice to have, not required). Your salary will be paid in US Dollars. Good English communication skills are important. Job Description:Design and build...

  • Software Engineer

    4 semanas atrás


    Cascavel, Paraná, Brasil Exadel Inc Tempo inteiro

    We are seeking a Camunda Developer to join our Financial Services team. The ideal candidate will be responsible for designing, developing, and maintaining workflow automation solutions using Camunda BPM, working closely with cross-functional teams to deliver scalable and efficient systems. Why Join Exadel We're an AI-first global tech company with 25+ years...


  • Cascavel, Paraná, Brasil Iqtalent Tempo inteiro

    Join the industry leader to design the next generation of breakthroughs Lead Account Manager – Iraq The Sales Account Manager is responsible for managing and growing fast-growing accounts within the UOP LST organization. The LST business is expected to grow (>30%) as a result of economic recovery from COVID as well as gain SOD from the...