Senior UX Researcher

Senior UX Researcher (Financial Products)

Join to apply for the Senior UX Researcher (Financial Products) role at Uber

Senior UX Researcher (Financial Products)

Join to apply for the Senior UX Researcher (Financial Products) role at Uber

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About The Role

At Uber, we're reimagining the future of financial services for a global, diverse user base. We're looking for a

About The Role

At Uber, we're reimagining the future of financial services for a global, diverse user base. We're looking for a UX Researcher to join our Financial Products team in São Paulo, home to Uber's first Tech Center in Latin America.

In this role, you will help shape the product vision of our Financial Products charter. You will do this by uncovering unique, user-centered opportunities that help bring value to a wide range of our global Uber user base including Drivers, Couriers, Merchants and B2C users.

You'll collaborate with passionate engineers, PMs, UX designers and content designers from around the world. It's a fast-paced, supportive environment where your work will scale globally and make a real impact for millions of earners and consumers.

If you're excited to design with purpose, thrive in a collaborative global environment, and want to help build what's next in financial empowerment, we'd love to hear from you.

What The Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

• Work with our Product and Design teams to creatively identify and explore new opportunities to help define product roadmaps, vision, and strategy
• Design and conduct foundational, formative, and evaluative qualitative and quantitative user research
• Collaborate with a global, diverse group of cross-functional product, design, engineer, and product marketing partners to achieve alignment and impact
• Synthesize and communicate research findings to drive understanding, user empathy and action across the organization
• Effectively manage 2-3 concurrent research projects in a fast-paced environment, seamlessly adapting to evolving priorities and context while delivering high-quality action-oriented insights.
• Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Financial Products charter.
• Pioneer research methods when creative methods are necessary
• Share user research findings with cross-functional partners and leadership to inform decision-making
• Work closely with PMs, designers, and engineers to embed user insights throughout the product lifecycle
• Guide and support fellow designers by sharing expertise in research techniques and design thinking
• Skilled in using both qualitative methods (like interviews and usability testing) and quantitative tools (such as surveys and behavioral data analysis) to uncover user needs
  
  

Basic Qualifications

• 5+ years of professional experience conducting user research
• Master's or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field; or BA/BS and equivalent industry experience in a product-centric environment
• Able to execute research in English and Portuguese
  
  

Preferred Qualifications

• Previous experience conducting research in the financial product space
• Previous experience conducting international research and working on products with global impact
• An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases
• Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research
• Able to execute research in Spanish is a plus

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesInternet Marketplace Platforms

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