Salesforce Support Analyst

We are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in functional Salesforce roles. In this support role, you will be a customer-centric professional focused on helping others achieve their goals. Your main responsibilities will include supporting users, troubleshooting issues, and ensuring optimal use of the Salesforce platform.

About the role:

As a Salesforce Support Analyst, you will:

1. Manage and resolve daily support requests from internal and external users efficiently.
2. Process change requests, including user access modifications and system improvements.
3. Identify and suggest enhancements to improve the supportability and operability of the Salesforce platform (SFDC.com).
4. Collaborate with Technology teams to test new developments and system updates.
5. Deliver user training to ensure correct and effective use of Salesforce.
6. Serve as a subject matter expert for all business processes supported by SFDC.com.

About you:

• Strong functional understanding of Salesforce; development skills are not required.
• Experience and skills in interpreting business needs and translating them into functional and operational requirements.
• Minimum of 3 years in similar roles; Salesforce Certified Administrator certification is highly desirable.
• Strong analytical and problem-solving abilities.
• Adaptability and effective collaboration within a team.
• Self-starter with a proactive, flexible, and determined attitude.
• Fluent in English (spoken and written); Spanish is highly valued.

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What we offer:

• Hybrid Work Model: We adopt a flexible hybrid work environment (2-3 days per week in the office, depending on the role) to ensure a cohesive experience both digitally and physically.
• Work-Life Balance and Flexibility: "Flex My Way" policies facilitate managing personal and professional responsibilities, including working remotely for up to 8 weeks per year to promote balance.
• Professional Development: We foster a culture of continuous learning and skill development through programs like "Grow My Way" to prepare our talents for future challenges.
• Competitive Benefits: We offer comprehensive benefits including health and dental assistance, mental health days, performance incentives, and wellness resources.
• Culture: Recognized globally for inclusion, belonging, flexibility, and work-life balance, living our values: obsession with clients, competitive spirit, challenging our thinking, acting fast, learning fast, and strength in unity.
• Social Impact: Contribute to your community through our Social Impact Institute, with paid volunteering days and involvement in ESG initiatives.
• Making a Real Impact: We help clients pursue justice, truth, and transparency, supporting institutions and individuals worldwide.

About us

Thomson Reuters provides trusted content and technology to help professionals make informed decisions across legal, tax, accounting, compliance, government, and media sectors. With products combining specialized software and information, we empower professionals with data, intelligence, and solutions for justice, truth, and transparency. Our news agency, Reuters, is a global leader in journalism.

With over 26,000 employees in more than 70 countries, we offer a dynamic environment for growth and contribution. We are committed to objectivity, accuracy, fairness, and transparency. Interested? Join us and help shape industries that drive societal progress.

As a global company, we value the unique perspectives and experiences of all employees. We seek talented individuals regardless of race, color, gender, religion, sexual orientation, disability, age, marital status, citizenship, or other protected classes. We also provide accessibility for people with disabilities and sincere religious beliefs. More info on requesting accommodations can be found here.

Learn how to spot fraudulent job ads here. For more about Thomson Reuters, visit our website at thomsonreuters.com.