Support Engineer

3 semanas atrás

Buenos Aires Espírito Santo Brazil Grid Dynamics Tempo inteiro

Join to apply for the Support Engineer role at Grid Dynamics

Join to apply for the Support Engineer role at Grid Dynamics

Get AI-powered advice on this job and more exclusive features.

We are looking for a Support Engineer to work in a big software development company, and help them with their products. If you are interested in the world of IT, and learning things beyond your formal role, this may be for you

Responsibilities

Responsibilities

  • Thoroughly investigating user issues to provide accurate bug localization and suggest workarounds if possible.
  • Reproducing issues based on user reports.
  • Providing technical support through ticketing systems, community forums, and social media.
  • Learning every aspect of the product.
  • Collecting project knowledge to share common answers and workarounds with external users.
  • Communicating with project stakeholders, including developers, QAs, the marketing team, and others.

Requirements

Requirements
  • 2+ years of experience in tech support, involving technical troubleshooting, priorities/SLAs, high volumes of incoming requests, customer satisfaction/quality control.
  • English proficiency (written and spoken).
  • Familiarity with IDEs (any). Formal or informal experience.
  • Understanding of Git (at least a general concept of it).
  • CLI/Terminal experience/understanding in Linux or Windows (basic commands).
  • Network basics (e.g. how DNS and HTTPS work, differences between some concepts, etc).

We offer
  • Flexible working hours (full-time).
  • One "Flex Day" off per month.
  • 10 business days of vacation.
  • Swiss Medical health coverage.
  • 100% remote work.
  • Permanent contract with salary reviews every four months (PESOS ARG).
  • Access to Udemy and Platzi for professional training.
  • Employee Assistance Program (financial, nutritional, psychological support, etc.).
  • Fully covered English classes during working hours.
  • Discounts on Club de Beneficios and Samsung products.
  • Birthday day off.

About Us

Grid Dynamics (NASDAQ: GDYN), is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Grid Dynamics by 2x

Sign in to set job alerts for "Support Engineer" roles.Advanced Technical Support Engineer - WindowsTest Engineer Manual Career Opportunities at Dev.Pro - 01

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Engineer, Technical Support

    4 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Block Labs Tempo inteiro

    Join to apply for the Engineer, Technical Support role at Block Labs2 days ago Be among the first 25 applicantsJoin to apply for the Engineer, Technical Support role at Block LabsAbout Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape...

  • Field Support Engineer

    3 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Ottomatik Tempo inteiro

    Join to apply for the Field Support Engineer role at Ottomatik.io6 days ago Be among the first 25 applicantsJoin to apply for the Field Support Engineer role at Ottomatik.ioHi there We are South and our client is looking for a Field Support EngineerNote To ApplicantsEligibility: This position is open to candidates residing in Latin America.Application...

  • Cloud Support Engineer

    3 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Canonical Tempo inteiro

    Join to apply for the Cloud Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Cloud Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our...

  • Associate Linux Support Engineer

    3 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Canonical Tempo inteiro

    Join to apply for the Associate Linux Support Engineer role at Canonical2 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...

  • Senior Network Support Engineer

    Há 2 dias

    Buenos Aires, Espírito Santo, Brazil EPAM Systems Tempo inteiro

    Join to apply for the Senior Network Support Engineer role at EPAM SystemsWe are seeking a highly skilled and experienced Senior Network Support Engineer to join our team. This individual will be responsible for providing advanced-level support for our global data network, serving as level 3 support for all network-related tasks and troubleshooting. The...

  • Engineer, Technical Support

    Há 6 dias

    Buenos Aires, Brasil Block Labs Tempo inteiro

    Join to apply for the Engineer, Technical Support role at Block Labs 2 days ago Be among the first 25 applicants Join to apply for the Engineer, Technical Support role at Block Labs About Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to...

  • Senior Technical Support Engineer

    4 semanas atrás

    Buenos Aires, Espírito Santo, Brazil BriteCore Tempo inteiro

    1 week ago Be among the first 25 applicantsWho We AreAt BriteCore, we're a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.Our software platform is mission-critical, enabling carrier customers to manage policies,...

  • Associate Linux Support Engineer

    Há 6 dias

    Buenos Aires, Brasil Canonical Tempo inteiro

    Join to apply for the Associate Linux Support Engineer role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Associate Linux Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...

  • Junior Network Support Engineer

    2 semanas atrás

    Buenos Aires, Brasil Tietoevry Tempo inteiro

    Join to apply for the Junior Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at Tietoevry Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Junior Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at Tietoevry Job DescriptionInfopulse, part...

  • Field Support Engineer

    Há 6 dias

    Buenos Aires, Brasil Ottomatik Tempo inteiro

    Join to apply for the Field Support Engineer role at Ottomatik.io 6 days ago Be among the first 25 applicants Join to apply for the Field Support Engineer role at Ottomatik.io Hi there We are South and our client is looking for a Field Support EngineerNote To ApplicantsEligibility: This position is open to candidates residing in Latin America....