Senior Network Support Engineer

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We are seeking a highly skilled and experienced Senior Network Support Engineer to join our team. This individual will be responsible for providing advanced-level support for our global data network, serving as level 3 support for all network-related tasks and troubleshooting. The ideal candidate will design, develop, and deploy LAN/WAN network infrastructure and ensure its reliability and security.

Responsibilities

• Design, develop, and deploy LAN/WAN network infrastructure
• Provide 3rd level troubleshooting for all LAN/WAN alerts and issues
• Maintain all monitoring and reporting systems
• Produce and maintain documentation for all systems deployed
• Perform on-call duty for non-business hours support as per shift assignments
• Perform administrative tasks pertaining to time entry and status reporting
• Configure and install various network devices and services
• Perform network maintenance and system upgrades
• Monitor performance, system availability, and reliability
• Monitor system resource utilization, trending, and capacity planning
• Work within established configuration and change management policies
• Implement security tools, policies, and procedures
• Liaise with vendors and other IT personnel for problem resolution
• Maintain 24x7 availability for support
• Conduct technical trainings to internal resources

Requirements

• 3+ years of experience in a network support role
• CCNP Certification required
• B.A. Degree / B.S. Degree in a relevant field
• Azure/cloud-based networking expertise
• Experience with SDWAN, Cisco Firepower preferred
• Experience in troubleshooting complex network issues
• Proficiency in configuring and troubleshooting Cisco network devices
• Experience with Next Gen Firewalls, Cisco ISE, and wireless technologies
• Knowledge of routing protocols, LAN switching, and TCP/IP protocol suite
• Experience with network security practices
• Experience with firewall cloud services, Zscaler preferred
• Familiarity with applications such as SAP, Citrix, Portal, etc.
• Strong communication and documentation skills
• Fluent English communication skills at a B2+ level

Nice to have

• Additional certifications such as CCIE
• Experience in a global network environment
• Proficiency in additional network technologies and protocols

We offer

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
• Medicina Prepaga (It covers the collaborator and direct family group).
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
• Discounts card.
• Training Program (Access to multiple customized training plans according to the needs of each role within the company).
• Marriage bonus (The company doubles the allowance established by law that ANSES offers).
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
• External Agreements and Discounts.
• Vacations: 14 calendar days a year

By applying to our role, you are agreeing that your personal data may be used as set out in EPAM´s Privacy Notice and Policy.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, Information Technology, and Engineering
• Industries: Software Development and IT Services and IT Consulting

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