Technical Support Engineer
Há 19 horas
We are seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers and colleagues.
Our ideal candidate will have a strong background in Linux troubleshooting, with experience in collecting logs and stack traces, fine-tuning by editing configuration files, and knowledge of programming fundamentals in any language.
They will also have a good understanding of networking concepts, including bonding, firewalling, bridging, switching, network file system tuning, and MTU issues. In addition, they should be able to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
The successful candidate will be a strong communicator, with excellent written and verbal English skills, and a polite and effective approach in a multicultural, multinational organisation.
Job Responsibilities:- Providing technical support to employees via telephone, email, and web
- Acting as an internal customer advocate, keeping them updated in a timely manner
- Ensuring that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction
- Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers
- Drafting and distributing technical notices for internal and external communication
- Prioritising work to accomplish the most important and urgent tasks first
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Knowledge or basic hands-on experience on 2 or more of:
- Linux server administration
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Competitive salary and bonus structure
- Opportunities for professional growth and development
- Flexible working hours and remote work options
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to us today.
-
Engineer, Technical Support
4 semanas atrás
Buenos Aires, Espírito Santo, Brazil Block Labs Tempo inteiroJoin to apply for the Engineer, Technical Support role at Block Labs2 days ago Be among the first 25 applicantsJoin to apply for the Engineer, Technical Support role at Block LabsAbout Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape...
-
Engineer, Technical Support
1 semana atrás
Buenos Aires, Brasil Block Labs Tempo inteiroJoin to apply for the Engineer, Technical Support role at Block Labs 2 days ago Be among the first 25 applicants Join to apply for the Engineer, Technical Support role at Block Labs About Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to...
-
Support Engineer
4 semanas atrás
Buenos Aires, Espírito Santo, Brazil Grid Dynamics Tempo inteiroJoin to apply for the Support Engineer role at Grid DynamicsJoin to apply for the Support Engineer role at Grid DynamicsGet AI-powered advice on this job and more exclusive features.We are looking for a Support Engineer to work in a big software development company, and help them with their products. If you are interested in the world of IT, and learning...
-
Senior Technical Support Engineer
4 semanas atrás
Buenos Aires, Espírito Santo, Brazil BriteCore Tempo inteiro1 week ago Be among the first 25 applicantsWho We AreAt BriteCore, we're a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.Our software platform is mission-critical, enabling carrier customers to manage policies,...
-
Senior Technical Support Engineer
Há 12 horas
Buenos Aires, Espírito Santo, Brazil BriteCore Tempo inteiro1 week ago Be among the first 25 applicantsWho We AreAt BriteCore, we're a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.Our software platform is mission-critical, enabling carrier customers to manage policies,...
-
Field Support Engineer
3 semanas atrás
Buenos Aires, Espírito Santo, Brazil Ottomatik Tempo inteiroJoin to apply for the Field Support Engineer role at Ottomatik.io6 days ago Be among the first 25 applicantsJoin to apply for the Field Support Engineer role at Ottomatik.ioHi there We are South and our client is looking for a Field Support EngineerNote To ApplicantsEligibility: This position is open to candidates residing in Latin America.Application...
-
Technical Support Specialist
Há 19 horas
Buenos Aires, Espírito Santo, Brazil beBeeSupport Tempo inteiro US$180.000 - US$220.000Job OverviewAs a Cloud Support Engineer, you will play a critical role in building a career with Canonical by supporting the technical needs of customers leveraging Ubuntu and open source products.The successful candidate will have strong technical skills, excellent communication abilities, and a passion for delivering high-quality customer support.Key...
-
Associate Linux Support Engineer
3 semanas atrás
Buenos Aires, Espírito Santo, Brazil Canonical Tempo inteiroJoin to apply for the Associate Linux Support Engineer role at Canonical2 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
-
Network Support Engineer
Há 15 horas
Buenos Aires, Espírito Santo, Brazil Tietoevry Tempo inteiroJoin to apply for the Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at Tietoevry2 days ago Be among the first 25 applicantsJoin to apply for the Network Support Engineer (IP & Transmission) - Tietoevry Create (m/f/d) role at TietoevryJob DescriptionInfopulse, part of Tietoevry Create, is inviting talented professionals to join...
-
Cloud Support Engineer
3 semanas atrás
Buenos Aires, Espírito Santo, Brazil Canonical Tempo inteiroJoin to apply for the Cloud Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Cloud Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our...
