Technical Support Specialist

Há 4 dias

Buenos Aires Espírito Santo Brazil beBeeSupport Tempo inteiro US$180.000 - US$220.000

Job Overview

As a Cloud Support Engineer, you will play a critical role in building a career with Canonical by supporting the technical needs of customers leveraging Ubuntu and open source products.

The successful candidate will have strong technical skills, excellent communication abilities, and a passion for delivering high-quality customer support.

Key Responsibilities:

  • Investigate issues reported by customers through research and escalation
  • Work to resolve complex customer problems related to Canonical's portfolio of products
  • Ensure each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling commitments
  • Engage directly with customers and work collaboratively to resolve their issues
  • Participate in regular weekend working rotations
  • Contribute new knowledge base articles and maintain existing ones to ensure shared knowledge and lessons learned are available to customers

Requirements

  • Strong written and spoken English with excellent presentation skills
  • Exceptional academic track record from both high school and university
  • Undergraduate degree in a technical subject or an alternative chosen path with compelling narrative
  • Track record of going above-and-beyond expectations to achieve outstanding results
  • Hands-on experience in supporting Linux systems including virtualization/cloud, containers, storage technologies, and networking
  • Cloud computing expertise in provisioning, monitoring, orchestration, etc.
  • Advanced troubleshooting experience, solid understanding of OS and application level bugs, and ability to navigate stack traces and logs
  • Programming fundamentals in any language
  • Extensive customer support experience with a focus on customer needs and professional communication
  • Ability to travel internationally twice a year for company events up to two weeks long

About the Role

This is an exciting opportunity to join our team as a Cloud Support Engineer and contribute to the growth and success of Canonical.

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

  • Python Technical Specialist

    19 minutos atrás

    Buenos Aires, Espírito Santo, Brazil beBeeTechnical Tempo inteiro R$90.000 - R$120.000

    Job Profile:The technical support specialist role involves providing assistance for complex financial models and data-driven strategies.The Position:Contribute to maintaining and resolving Linux-based systemsCollaborate with the team to resolve technical issues and improve system performanceRequired Skills & Qualifications:Senior-level engineers with 5+...

  • Master Technical Solutions Specialist

    Há 8 horas

    Buenos Aires, Espírito Santo, Brazil beBeeTechnical Tempo inteiro US$1.800 - US$2.200

    Technical Support SpecialistThe primary objective of this role is to provide expert technical assistance to customers and internal users, ensuring a seamless user experience. This involves resolving technical issues in the application hosting environment, coordinating with internal teams, and delivering exceptional support.Key Responsibilities:Handle a high...

  • Technical Support Specialist

    Há 4 dias

    Buenos Aires, Brasil beBeeTechnical Tempo inteiro

    Job OverviewWe are seeking a talented individual to fill the role of Technical Support Specialist. In this position, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems run smoothly and efficiently.Key Responsibilities:Monitor network performance and troubleshoot issues in a timely mannerImplement...

  • Regional Technical Support Specialist

    Há 3 dias

    Buenos Aires, Brasil beBeeTechnical Tempo inteiro US$91.400 - US$108.100

    Job SummaryWe are seeking a highly skilled professional to join our team as a Technical Support Specialist. This role will involve providing technical, operational, financial, and administrative support to the Regional Coordination Team of the Gender Parity Accelerator.Key Responsibilities:Manage and execute regional technical cooperations, delivering...

  • IT Support Specialist

    Há 4 dias

    Buenos Aires, Espírito Santo, Brazil Ryz Labs Tempo inteiro

    Join to apply for the IT Support Specialist role at Ryz LabsJoin to apply for the IT Support Specialist role at Ryz LabsThis position is located in C.A.B.A., Buenos Aires, Argentina.Ryz is looking for an IT Support Specialist who will provide technical assistance, support, and advice to our users and manage various IT systems, including computers, Mobile...

  • Technical Integration Specialist

    Há 4 dias

    Buenos Aires, Espírito Santo, Brazil beBeeConsultant Tempo inteiro US$90.000 - US$120.000

    Technical Integration SpecialistWe are seeking a skilled and innovative Technical Integration Specialist to join our team. As a key member of our organization, you will be responsible for identifying, driving, and optimizing business growth opportunities through the integration of Google technologies.ResponsibilitiesIdentify and develop scalable solutions to...

  • IT Support Specialist

    2 semanas atrás

    Buenos Aires, Brasil Ryz Labs Tempo inteiro

    Join to apply for the IT Support Specialist role at Ryz Labs Join to apply for the IT Support Specialist role at Ryz Labs This position is located in C.A.B.A., Buenos Aires, Argentina.Ryz is looking for an IT Support Specialist who will provide technical assistance, support, and advice to our users and manage various IT systems, including computers,...

  • Data Support Specialist

    Há 4 dias

    Buenos Aires, Espírito Santo, Brazil beBeeData Tempo inteiro US$9.000

    Job Title: Data Support SpecialistWe are seeking a detail-oriented and customer-focused Data Support Specialist to join our team.The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering exceptional support services.Key Responsibilities:Data Analysis: Monitor and analyze IT incidents, generate...

  • US SaaS Technical Support Specialist

    Há 4 dias

    Buenos Aires, Brasil beBeeProduct Tempo inteiro US$60.000 - US$70.000

    Technical Product Specialist RoleThis is a unique opportunity to work in technical support, customer success, or SaaS roles.You'll be responsible for resolving complex customer issues and providing solutions.Reproduce customer issues with clear steps and environment details.Keep the Help Center current with practical, detailed articles and guides.Document...

  • Technical Support Engineer

    Há 4 dias

    Buenos Aires, Espírito Santo, Brazil beBeeEngineer Tempo inteiro US$40.000 - US$60.000

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers and colleagues.Our ideal candidate will have a strong background in Linux troubleshooting, with experience in collecting logs and stack...