
Technical Support Specialist
Há 2 dias
Job Overview
We are seeking a talented individual to fill the role of Technical Support Specialist. In this position, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems run smoothly and efficiently.
Key Responsibilities:
- Monitor network performance and troubleshoot issues in a timely manner
- Implement security measures to protect against cyber threats
- Provide front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems, software, and hardware
- Collaborate with internal and external teams to resolve complex technical issues
- Adapt to changing technologies and priorities to ensure seamless delivery of IT services
Required Skills and Qualifications:
- At least 1 year of experience maintaining a knowledge base or technical documentation for customer-facing and internal knowledge articles
- Excellent communication and customer service skills
- Basic knowledge of graphic/design tools
- Service Now experience (desired)
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Additional Information:
We are an equal opportunity employer and welcome applications from diverse candidates. Our organization is committed to providing a safe and inclusive work environment for all employees.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
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