
Technical Support Professional
Há 3 dias
The role of the Service Desk Specialist involves providing professional and technical support to clients across various industries. This is a client-facing position that requires regular interactions with client managers.
- User support and customer service: Be present and available to clients requiring technical assistance.
- Respond to questions from emails and callers.
- Become familiar with each client and their respective applications.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard operating procedures; accurately log all tickets using defined tracking software.
- Become familiar with helpdesk policies and services.
- Advanced language skills in Portuguese and Spanish.
- Basic English language skills.
- Bachelor's degree students.
- Strong interest in learning the latest security trends and cloud implementations.
- Excellent communication skills with ability to work on a team.
- Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills.
As a leading professional services company, we help organizations modernize technology, reimagine processes, and transform experiences so they stay ahead in a fast-changing world.
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