Technical Support Engineer

4 semanas atrás

Buenos Aires, Brasil TITAN Tempo inteiro

Join to apply for the Technical Support Engineer role at TITAN

Direct message the job poster from TITAN

Head of HR @ TITAN driving global Talent Acquisition ~ Headhunting ~ Human Resources ~ Employee Welfare ~ Hiring for Global Remote Roles

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:
  • Provide personalized support via various channels (Slack, Salesforce).
  • Manage the ticketing system for our products.
  • Diagnose and resolve technical issues related to our products.
  • Educate customers on features and best practices.
  • Escalate unresolved issues to the solutions and CS team or relevant departments.
Requirements:
  • 2+ years experience in a customer technical support role in a SaaS company
  • BSc in Information Systems/Computer Science.
  • Excellent Salesforce in-depth knowledge
  • Strong analytical and troubleshooting skills.
  • Excellent communication skills, both verbal and written.
  • Fluent in English, additional languages a plus (Spanish, French).
  • Willingness to work remotely across USA (Pacific time zone).
  • Experience with Power BI, Salesforce, and Data analytics.
Why Join TITAN?
  • Work with a dynamic and innovative team in a fast-growing SaaS startup
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
  • Enjoy the flexibility of remote work and a healthy work-life balance
  • Competitive compensation package and opportunities for professional growth and development
Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We're dedicated to creating an inclusive environment where everyone's unique perspectives are valued and celebrated.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
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