Technical Support Consultant

4 semanas atrás

Buenos Aires, Brasil SupportYourApp Tempo inteiro
(Fluent English) Technical Support Consultant (LATAM, remotely) (Fluent English) Technical Support Consultant (LATAM, remotely)

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:

  • Provide exceptional customer support via calls, chats, and emails
  • Investigate and troubleshoot both software and hardware issues
  • Build positive and long-lasting relationships with customers
  • Ensure timely and professional communication throughout the support process
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
  • Excellent English skills (at least C1 for both spoken and written)
  • Experience in technical support
  • Ability to identify and troubleshoot basic hardware and software issues
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
  • Experience in remote hardware debugging
  • Experience with CRM systems
Benefits and Perks:
  • Flexible schedule
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills
Visit our website: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Seniority level
  • Seniority level Associate
Employment type
  • Employment type Contract
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

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