
IT Technical Support Representative
Há 4 dias
This role involves delivering exceptional technical assistance to clients via phone calls and remote resolution. You will be responsible for maintaining excellent communication and customer service skills.
- Provide technical support over the phone to resolve client issues in a timely manner.
- Utilize problem-solving skills to remotely diagnose and troubleshoot technical problems.
- Manage a backlog of tickets to ensure prompt resolution and minimize client dissatisfaction.
- Follow up on cases to guarantee client satisfaction and address any remaining concerns.
- Administer ticketing tools to streamline technical support processes and enhance efficiency.
- Possess knowledge of Active Directory, DNS, and DHCP to effectively resolve complex technical issues.
- Have expertise in Windows 10 and 11 operating systems to provide comprehensive technical support.
- Be familiar with Office365 applications to ensure seamless integration and support.
We offer a range of benefits including medical coverage, flexible days off, and access to our exclusive employee platform which provides unique activities and discounts.
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