Associate Software Engineer

Full Time

Job Description

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastestgrowing procurement and supply chain solutions firm – consulting, software andmanaged services. GEP has succeeded by being smart and creative; solvingcomplex problems and finding opportunities for the world’s largestorganizations.

How You Grow at GEP

We recognize people who make a genuine difference, workhard and drive achievements. Results are noticed and rewarded. It’s how youwill grow a career at GEP, and in a much shorter time frame than at otherfirms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our teammembers so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.And we are a women-founded and -owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

What You Will Do

As a Support Analyst at GEP, you will play a key role in ensuring users receive timely and effective technical support. You will work closely with internal teams to investigate, resolve, and escalat? issues, helping maintain the reliability of our systems. You will:

• Provide support and triage tickets at the N1 and N2 levels.
• Investigate issues reported by users, reviewing logs and database records.
• Escalate more complex tickets to development teams with a clear problem diagnosis.
• Log and track tickets through resolution in ticketing tools.
• Communicate clearly with users and internal teams throughout the support process.

What Should You Bring

• Bachelor’s program in Statistics, Computer Science, Engineering, or related field
• Fluent Portuguese, English intermetiade, Spanish is a plus
• Logical reasoning for diagnosing and prioritizing tickets.

OTHER SKILLS

• Knowledhe with ticketing tools (Hubspot, Zendesk, Freshdesk, Jira Service Management, or similar).
• Knowledge of SQL for basic queries (select, join, where), used to investigate data and logs and basic development programming.
• Ability to read and interpret system logs for troubleshooting.
• Strong written and verbal communication for N1/N2 support (initial triage and more technical investigation).

Are You One of Us

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team. GEP is proud to be an EEO/AA employer M/F/D/V.

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage for enterprises worldwide. Our leadership helps us maintain this focus and drives our commitment to deliver the highest value to our clients.

GEP’s leadership is a collective of some of the most experienced and accomplished professionals in the industry. Blending together strong business acumen with rich technical expertise, they are leading GEP’s global workforce into the future

#WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.