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Sr Technical Support Engineer
Há 1 mês
Sr Technical Support Engineer (Exp w/APC- Advanced Process Control) page is loaded
Sr Technical Support Engineer (Exp w/APC- Advanced Process Control)Apply locations Mexico City time type Full time posted on Posted 30+ Days Ago job requisition id R7314The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAspen Technology, Inc. is a global leader in process control, design and optimization software. Our Advanced Process Control (APC) software controls more than half of all plants around the world that use APC technology. We constantly drive innovation in our products to remain the industry leading engineering technology company for the process industries.We are seeking a Senior Technical Support Engineer to join our industry leading APC team. The ideal candidate should have a solid understanding of chemical engineering principles and be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.
Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow. Through classroom training, mentored hands-on work with varied Process Control projects and real-world customer problem solving engineers can quickly gain rich industry experience.
Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.Your Impact
- Assignments will be varied. Your time will be divided between solving customer technical problems with our APC software via telephone/web, implementing APC projects, delivering high quality training on our APC product line and other department projects as needed.
- Drive improvement in our APC software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
- Serve as a technical expert and provide technical leadership in several specialized areas within our APC technical support team.
- Develop and maintain APC training course materials and curriculum to include newly released functionality and the latest trends in Process Control implementation methodology.
- Author white paper solution articles for publication to the user community through our support web knowledge base.
- Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.
- Bachelor's, Master's or Ph.D. in Chemical Engineering or related discipline
- 2-5 years of experience with Advanced Process Control in an industrial environment. University level projects may count towards some of the experience.
- Hands-on problem solving skills with a drive to deliver quality work
- Excellent communication, interpersonal and customer relationship skills
- Be able to work well in diverse teams composed of people with varied backgrounds
- Demonstrated ability to convey complex information in a clear and concise manner in English and Spanish
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Similar Jobs (1)Sr Technical Support Engineer (Exp w/ Petroleum Supply Chain- Refinery Planning)locations Mexico City time type Full time posted on Posted 6 Days AgoAspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.
If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster.
With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.
AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodation:
We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com .
GDPR Privacy Notice:AspenTech collects a range of personal information during the recruitment process.
This may include the following personal or special categories of personal data:
- recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;
- your contact details and date of birth;
- your marital status and family details;
- your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;
- information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;
Plan Participants Enrolled in the AspenTech US Medical Plans:
The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF's). The MRF's for the benefit package options under AspenTech's US Employee Benefit Plan are linked below:
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