Customer Success Manager

About the Role:

Grade Level (for internal use):

10

Customer Success Manager

S&P Global Energy is seeking a Customer Success Manager who is responsible for an assigned client portfolio across LatAm. The role involves client support, onboarding and relationship building. The Customer Success Manager is engaged with Commercial and Client Development to seek client solutions and provide value-add services.

This is an opportunity for you to take ownership of your accounts and nurture the client relationship with our diverse clientele. It also is an opportunity to learn more about energy commodities, price assessments and new industries such as Energy Transition. You can build a personal network with commodity analysts, traders and high-level executives.

Other responsibilities include on-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. Salesforce documentation is required for all value-add services (cases/activities).

Responsibilities and Impact:

• On-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. Salesforce documentation is required for all value-add services (cases/activities).

• Become upskilled on current commodity news and channel partner platforms. Serve as team champion.

• Strategize with Commercial and other teams to discuss client needs, deliverables and feedback.

• Assist in growing the S&P Global Platts business by collaborating with Commercial.

• Responsible for client onboarding, product training, relationship building and client deliverables. Seek client solutions by partnering with Client Service, Editorial, Product, Marketing, etc., globally

• Travel and meet with clients to understand their view; share feedback internally as necessary. Collaborate with global Client Service teams on best practices, lessons learned, etc.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s Degree.

• 3+ years of related work experience industry related work experience is required (finance, banks or trading).

• English, Portugues and Spanish command written and oral.

Additional Preferred Qualifications:

• Previous client support and/or Sales interaction.

• A self-starter who’s organized and willing to own a portfolio of clients.

• Time management and prioritization – managing multiple client requests, including product demonstrations, product training, and engagement documentation.

• Ability to lead individual and group trainings effectively and succinctly, at all levels within a company.

• Knowledge of energy, commodities and financial markets.

• Ability to travel. ~40% travel time and meet with clients.

• Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams

• API and Technology understanding.

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that trul