Patient Services Lead South Cone Cluster

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• Job Type: Full Time
• Job Level: Senior
• Travel: Minimal (if any)

Takeda has been translating science into breakthrough medicines for 240 years. Every step of the way, our teams have worked together to tackle some of the most challenging problems in drug discovery and development. Today, we're a driving force behind innovative therapies that make a lasting difference to millions of patients around the world.

In R&D, all of our history and potential comes together in an environment that welcomes diversity of thought and amplifies every voice. Working closely with colleagues, you'll play a key role in bringing our rich pipeline of products forward to help patients. Come join a team that's earned trust for more than two centuries, and find out how advancing transformative therapies at Takeda will shape your bright future.

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Job ID R0154184 Date posted 08/05/2025 Location Buenos Aires, Buenos Aires F.D.

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Purpose of Job/Position

Leads and drives excellence in patient support programs across all business units, working with relevant local functions and global/international teams. Develop, implement & maintain PSP across therapeutic areas. Assess legal and regulatory environment and Takeda ethics considerations relevant to PSP. Develop relationships with leading nurses. Manage PSP vendors to ensure service & compliance. Design & execute strategies to support adherence, develop patient data and digital projects, ensuring compliance with Data Privacy, auditing, and financial accountability.

Accountabilities

• Assess, develop, implement, and maintain patient support programs across therapeutic areas in alignment with cross-functional partners.
• Assess local legal and regulatory environment relevant to patient support programs.
• Adhere to internal ethics and compliance guidelines in daily activities.
• Manage third-party patient support providers, ensuring quality and managing budgets.
• Monitor global policies and audit processes, ensuring compliance with laws and regulations.
• Participate in developing PSP policies for Argentina and Chile, sharing best practices regionally.
• Coordinate with medical management and other areas on communication of results and challenges.
• Develop relationships with nurses, training them on products and services.
• Monitor impact and execution of current patient services.
• Represent patients in local leadership teams and report on progress.
• Develop and track KPIs.

Functional Knowledge & Business Expertise

• Experience with designing and implementing patient support programs preferred.
• Strong understanding of patient support environment.
• Proven project & change management experience.
• Experience in Market Access and External Affairs desirable.

Communication Skills

• Strong communication and interpersonal skills.
• Excellent written and verbal presentation skills.
• Ability to drive consensus among stakeholders.

Innovation

• Ability to find solutions in ambiguous situations.
• Environmental scanning to identify future needs.

Capabilities

• Medical diploma (nurse, clinical officer, doctor) or degree in a scientific discipline.
• Patient-centric mindset.
• Enthusiastic and independent worker.
• Ability to manage multiple projects and deliver results.
• Business acumen and budgeting skills.

Leadership Capabilities

• Team player with strong interpersonal skills.
• Ability to influence and drive change without formal authority.
• Support team development, career planning, and succession planning.
• Provide coaching to improve capabilities.

Success Factors & Challenges

• Ability to create documentation like SOPs and training materials.
• Effective planning, prioritization, and problem anticipation.
• Collaborative work across stakeholder groups.
• Consistent operational performance.

Additional Information

• Minimum 5 years in pharmaceutical or healthcare services, including management experience.
• Experience with product support services and program development.
• Understanding reimbursement and access programs.
• Advanced English proficiency.
• Regional and international travel availability.

Locations

ARG - Av Libertador 7208, piso 14

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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