Technical Product Manager – Operational Excellence

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda. In this high-visibility role, you will lead the design, delivery, and adoption of internal tools and systems that improve how Agoda Tech operates. You will work with stakeholders across engineering and product teams to understand current workflows, identify pain points, define opportunities, and prioritize changes to help Agoda Tech work smarter. Strong systems thinking, excellent communication, and the ability to drive change at scale are essential.

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy technology that connects travelers with a global network of hotels and properties worldwide, plus activities and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through experimentation and ownership, enhancing our customers' ability to experience the world.

As a TPM for Operational Excellence, you will lead the design, delivery, and adoption of internal tools and systems that improve the way our tech teams operate. You will partner with engineering and product teams to understand workflows, identify pain points, define opportunities, and prioritize impactful changes. Your mission is to help Agoda Tech work smarter. Success requires systems thinking, strong communication, and the ability to drive change across a large and fast-paced organization.

• Own the product lifecycle from concept through implementation and iteration.
• Collaborate with engineers, product managers, and cross-functional leaders to understand internal challenges and develop scalable solutions.
• Influence without authority, aligning diverse stakeholders behind a shared vision for operational improvements.
• Work closely with Tech senior leadership to ensure alignment, visibility, and buy-in for key initiatives.
• Use data to inform prioritization and track the impact of your work over time.

• 3+ years of technical product management experience in a fast-paced environment.
• 5+ years total technical experience in engineering, internal platforms, developer tools, infrastructure, or similar domains.
• Experience designing or improving internal tools or systems used across large organizations.
• A strategic mindset with strong problem-solving skills and an ability to simplify complex processes.
• Comfortable navigating ambiguity and defining structure where it does not yet exist.
• Strong interpersonal and communication skills—able to build trusted relationships with senior stakeholders across multiple disciplines.
• Experience working with data to support decision-making (dashboards, KPIs, basic SQL, or working with analysts).
• Experience with AI/LLM tools or automation technologies is a plus, but not required.
• This position requires relocation to Bangkok, Thailand, with relocation support provided.

At Agoda, we pride ourselves on being a company represented by people of diverse backgrounds. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We may keep your application on file for future vacancies; you can request removal at any time. Privacy policy applies.

We do not accept unsolicited third-party or agency submissions. If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without recruitment fees.