Inbound Customer Service Specialist, Sales
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• Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
• In each interaction, you may handle different types of situations reported by the customer and will use systems to record information.
Requirements
- Minimum age: 18 years;
- High school diploma (complete);
- Strong verbal communication skills and persuasive ability;
- Negotiation and persuasion skills;
- Basic computer knowledge and typing skills;
- Professional experience: We hire candidates without prior professional experience, but experience in customer service and sales is a plus, such as retail salesperson, door-to-door sales, supermarkets, shopping malls, department stores, telecom customer service, telemarketing, public-facing roles, sales consultant, sales executive, outbound sales, Call Center, SAC (Customer Service Center), ombudsman/complaints department, Back Office, or Technical Support;
- Availability to attend training in-person or online;
- Access to a desktop or laptop computer for training;
- Availability to work on-site;
- Easy access to the Atento Cabula unit.
Core Competencies
Demonstrates strong verbal communication and persuasive skills to effectively identify customer needs and provide tailored solutions. Proficient in customer service and sales techniques, with the ability to handle various customer interactions and record information accurately.
Highest-signal resume keywords
- Customer Service Experience
- Sales Skills
- Verbal Communication Skills
- Negotiation Skills
- Basic Computer Knowledge
Soft Skills
- Persuasive Ability
- Interpersonal Skills
Industry Keywords
- Inbound Customer Service
- Retail Salesperson
- Telemarketing
- Call Center
- Sales Consultant
- Technical Support
- Public-Facing Roles
- Outbound Sales
- Complaints Department
- Back Office
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