SAM HUB IT Service Delivery Manager

Hitachi Energy Transformers is seeking a South America HUB IT Service Delivery Manager.

As Hub IT Service Delivery Manager, you are responsible for developing, implementing, and executing the IT delivery capability within your hub area of responsibility to plan, build, run, or support IT solutions for a region with multiple function site offices and/or factories.
You will provide the interface to the business, consulting with the Hub BU leads, IT stakeholders, and application owners within the business on IT-related topics. This position is stakeholder-facing and requires managing expectations within the business.

As Hub IT Service Delivery Manager, you will lead a multinational team of lower-level managers and/or IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/Region, possibly managing hosted IT resources and supporting global IT projects concerning regional implementation. You will act as an IT Business Partner for the related geographical management or regional management.

Location: Preferably Guarulhos, Brazil. Other locations in South America will be considered.

• Lead a multinational team of managers or a local/multi-country team of IT Specialists, providing IT Solutions/IT Services to a regional area, managing hosted IT resources, and supporting global IT projects.
• Implement the global standard IT operating model with the Hubs, oversee Service and Project Delivery, and ensure the business voice is part of the PGIT operating model.
• Develop and manage an organizational entity for delivering IT services, solutions, and activities in the Hub region.
• Ensure end-to-end IT service delivery, including onsite services and IT/OT Cybersecurity operational management at sites.
• Gather demands for new and improved IT Infrastructure services and ensure overall business satisfaction.
• Collaborate with Business Unit IT Management, IT stakeholders, 3rd Party IS Suppliers, and across Hubs.
• Ensure delivery of business processes/projects supporting IS systems aligns with business needs, improving efficiency, effectiveness, quality, and operational functionality.
• Prioritize tasks to manage regional and local requirements and escalations, aligning with global targets and strategy.
• Lead distributed teams towards operational excellence.
• Ensure compliance with local laws, licenses, and IT controls. Manage the local IT budget.

**Your Background:**

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, with deep experience in Information Systems or a technology-related business.
• Experience in IT delivery management across regional geographies.
• Experience managing complex global projects, including IT system integration.
• Knowledge of manufacturing operations, processes, and change management.
• Experience handling complex stakeholder scenarios and cross-functional problem solving, with understanding of IT procedures, policies, and end-to-end business processes.
• Excellent communication skills in English, capable of working in a multicultural environment.
• Flexibility for occasional work in different time zones and business travel.

Hitachi Energy is a global technology leader advancing a sustainable energy future. We serve customers across utility, industry, and infrastructure sectors with innovative solutions. We pioneer technologies and enable digital transformation to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries, each working with purpose and leveraging diverse backgrounds to challenge the status quo. We welcome you to apply today and join a global team that believes: Diversity + Collaboration = Great Innovation.