L2 Electrotechnical Support Engineer, part-time

2 semanas atrás

Brasil SupportYourApp Tempo parcial
Overview

Join SupportYourApp as an L2 Electrotechnical Support Engineer. Thrive in a multicultural, multilingual environment with a home office setup and a People First management approach.

What you will do and what to expect are described below.

Responsibilities
  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
  • Maintain working knowledge of our clients' products and services
  • Support on-site activities for technicians, customers, and subcontractors
  • Manage and maintain updated records of failures, maintenance activities, and bugs
Qualifications
  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2-4 years of prior experience in technical support, field service or related technical role
  • Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing)
  • Experience communicating with electricians, contractors or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace, Help Scout (or similar ticketing system)
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills
Nice to have
  • Strong troubleshooting and problem-solving skills, attention to detail
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management focused on growth and long-lasting cooperation
  • Supportive environment for self-development
  • The specific benefits may vary by engagement terms; details will be defined in your agreement if selected
Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team like our clients, offering care, an individual approach, and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills

Visit our website: www.supportyourapp.com

Privacy and Compliance

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level
  • Mid-Senior level
Employment type
  • Part-time
Job function
  • Customer Service
  • Industries: IT Services and IT Consulting

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