L2 Electrotechnical Support Engineer, Part-Time
2 semanas atrás
OverviewJoin our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will doProvide exceptional technical support via calls and emailsAssume ownership of technical issuesResolve support inquiries of various difficultiesGather data to ensure the required technical info is collected to resolve even more complex ticketsGather required technical information to ensure the resolution of complex casesProcess customer inquiries containing technical issues and/or feedback, and provide solutions and resolutionsMaintain working knowledge of our client\'s products and servicesSupport on-site activities for both technicians, customers, and subcontractorsManage and maintain updated records of failures, maintenance activities, and bugsWhat you need to succeed in this roleExcellent English communication skills (at least C1 for both spoken and written)2-4 years of prior experience in technical support, field service or related technical roleStrong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing) is a mustExperience communicating with electricians, contractors or technically-minded customersFamiliarity with construction plans or wiring schematicsExperience with Google Workspace, Help Scout (or similar ticketing system)Experience with Pipeline Deals CRM and QuickBooksExcellent interpersonal skillsWill be a great plusStrong troubleshooting and problem-solving skills, attention to detailBenefits and PerksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.
Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we areSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: are a multinational company with unbiased views.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.Seniority levelMid-Senior levelEmployment typePart-timeJob functionCustomer ServiceIndustries IT Services and IT Consulting
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