Spa and Boutique Manager

Situated on the stunning coastline of NSW’s Cabarita Beach, Halcyon House is a 22-room luxury boutique hotel (20 minutes south of the Gold Coast Airport) with its own day spa, Halcyon House provides the ultimate escape with six stunningly appointed treatment rooms, a boutique, tranquil relaxation area, luxurious change room facilities, and a unique dome-shaped steam room.

This exciting role gives you the opportunity to utilise your skills to effectively plan, organise and collaborate towards a highly productive spa and boutique.

THE ROLE

• Responsible for the day-to-day operations of the day spa and boutique.
• Responsible for the sourcing and purchasing of brands for the boutique.
• Experience with Shopify.
• This is a hands on role that requires day to day running of the boutique, spa and reception across a 7 day rotating roster. Weekend work is essential.
• Create strategic plans to deliver financial targets and elevate the brand.
• Ensure the team delivers the desired service standards and create a high-performance culture.
• Recruit, train and motivate the reception and boutique team and therapist team where required.
• Provide the level of service that creates loyalty with guests ensuring their return.
• Ensure the team delivers a personalised guest experience in accordance with the brand guidelines.
• Maintain a keen interest in global health, wellness, and beauty trends.
• Establish and maintain quality relationships with internal and external team members and suppliers.
• Ensure the impeccable cleanliness and presentation of the Spa.

YOUR EXPERIENCE

• Previous Spa management experience is essential.
• Previous retail experience for a luxury brand is preferred.
• A diploma-level qualification in Beauty and/or Massage Therapy is preferred but not essential.
• Comprehensive understanding of business performance and sales focus.
• Demonstrated ability to drive retail and revenue to meet targets.
• Be a visible leader with the ability to train, develop and support your team.
• The ability to deliver exceptional customer service.
• High level of organisation with an eye for detail.
• Vibrant personality and excellent presentation.
• Someone who can think outside the box to ensure continuous improvement of the operation.

ABOUT HALCYON SPA

Halcyon Spa offers all employees ongoing professional development and training. If you would like to be part of our professional and supportive team, who share a love for health and wellbeing and work in a beautiful environment, please apply.