Technical Marketing

Position/Designation

Technical Marketing (Respective Application)

Function

Technology

Department/Sub-function/Section

Technical Marketing

Job Purpose (Summary / One – Line Description)

• Drive effective implementation of SCIL technical services strategy in assigned regions / applications and ensure delivery of excellent customer support services (internal & external) in order to facilitate business growth plans
• Drive effective implementation of best-in-class application testing processes in SCIL ensuring alignment with market practices, changing customer requirements and regulatory guidelines

Responsibilities and Activities

1. Strategic & Planning

• Contribute in defining technical services strategy and establish technical services guidelines for provision of robust technical service support for existing and new products.
• Contribute to strategic projects and initiatives from technical services perspective specific to the assigned region / applications.

2. New Product Introduction

• Supports feasibility analysis process of prospective new products in the assigned region with consideration to latent demands of customers and evolving market trends
• Provide technical inputs for effective design of new products in line with market requirements
• Provide technical guidance to application development team in preparing an extensive impact report on all relevant applications on new product formulation and end product characteristics
• Monitor & review service preparedness of technical support for new launches; Guide Technical Services/ Sales team to ensure readiness for new product launches in terms of tools, manuals and diagnostics.

3. Customer Support

• Closely monitor customer complaints and ensure timely, efficient & professional response to all customers’ complaints & queries of technical nature, making SCIL a preferred value-add partner in assigned application
• Continuously work towards improving processes and service levels to ensure comprehensive technical sales support to customers
• Ensure constant communication with stakeholders (Quality team, Plant Heads, Product Managers etc.) to facilitate effective query/ complain resolution;
• Review root cause analysis of customer complaints/customer feedback on periodic basis for assigned regions / applications and identify trends and opportunities for product modifications / assess need for introduction of new products or testing methods.

4. Application Testing

• Engage with key accounts in the assigned region to understand their product performance expectations and drive continuous process/ infrastructure improvements to enhance application testing methodologies in order to meet customer requirements
• Scan external environment to identify customer needs, foresee latent demands and determine market trends pertaining to product application testing; Introduce new testing procedures and technologies to align with identified opportunities
• Partner with application lab team members to implement new testing methodologies for assigned applications.

5. Technical Capability Building

• Develop a training & development for building technical & application expertise for sales professionals.

6. Travel as required

• Travel to Mexico as required for business needs.
• Provide support and travel across Latin American countries as needed.

Workplace Safety

• Ensure compliance with safety regulations, participate in training, and report safety concerns promptly.

IMS Compliance

• Adhere to IMS standards, maintain documentation, and support audits and corrective actions.

ESG Commitment

• Contribute to ESG initiatives, ensure environmental compliance, and promote resource efficiency.

Interactions

Internal: Research & Development, Sales, Quality Management (QC), Production.

External: External Domain Specialists (Applications), Industry forums/ Associations/ Domain Experts.

Job Specification

Qualification and Language

• B.Sc. / M.Sc. Chemistry, Pigments Technology / Other Applications, Good to have Ph.D
• For Coatings – Paint Technology,
• Portuguese language must, Spanish language good to have
• Additional Desired Qualification: MBA in Sales & Marketing

Experience

• Period of Experience Required: Min 5 years’ experience in Core Role, 7 – 12 years of technical services domain preferably in specialty chemicals sector.
• Nature of Experience Required:Experience of developing new testing procedures and supporting new product developm