Support Engineer, SAP FICO

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission‑critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third‑party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission‑critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Position Summary

The role of the Support Engineer, SAP FICO is to provide exceptional remote‑based support for mission‑critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (FICO), Treasury and Risk Management (TRM), and Financial Supply Chain Management (FSCM). The role of the SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues, including ABAP debug; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high‑quality customer experience.
• Provide remote‑based functional support & training for multiple SAP FI/CO modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro‑active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

• 5+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO). Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome.
• International experience will be desirable with country specific FICO knowledge in other regions.
• 5+ years direct support of application end‑users in a corporate environment.
• A track record of successful roles in several SAP implementation or upgrade projects.
• Deep working knowledge and understanding of supporting business processes.
• Demonstrable history solving complex problems across multiple modules, ideally in a support environment.

Skills

• Knowledge of related to Brazilian localization tax and regulatory requirements, e.g., Sped, ICMS/IPI, NFe - Electronic Nota Fiscal, Technical Notes, etc. Localization architecture, implementation, and key functionality.
• Expertise with SAP 4.x and ECC, including full life‑cycle implementation experience, configuration, and administration of the application.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Superb technical trouble‑shooting skills ability to debug code and the tenacity for complex problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables, and relationships.
• Deep knowledge of SAP customization/extension methodologies.
• Excellent development skills using SAP toolset.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Analytical, logical