Supervisor de Serviços Centro-Oeste

What We Offer

Flexible and collaborative work environment. Professional onboarding and ongoing training opportunities. Career coaching and development across Videojet and Veralto. Competitive compensation and benefits package. A high‑performing team committed to safety, customer success, and continuous improvement.

About the Role

Reporting to the Regional Service Manager, the Midwest Field Service Manager is responsible for leading and supporting field service operations across the Central‑West region. This role ensures exceptional customer support, high‑quality service delivery, and strong team performance while driving operational excellence and continuous improvement. You will lead a team of Field Service Engineers, helping them succeed through coaching, performance management, and resource planning. The successful candidate will be a customer‑focused leader who balances operational priorities, drives KPI performance, and fosters a culture of accountability, teamwork, and safety.

In This Role, a Typical Day Will Look Like

• Lead and supervise day‑to‑day field service operations across the assigned region.
• Coach, mentor, and develop Field Service Engineers to maximize performance and customer satisfaction.
• Monitor service execution, workload balancing, scheduling, and regional coverage.
• Track key service metrics including productivity, utilization, response times, and service quality.
• Partner with Sales, Customer Care, Operations, and other internal teams to ensure a seamless customer experience.
• Resolve customer escalations and operational challenges in a timely and effective manner.
• Drive continuous improvement initiatives that enhance operational efficiency and service delivery.
• Support workforce planning and resource allocation to meet customer commitments.
• Ensure compliance with company policies, procedures, and safety requirements.
• Build and maintain a culture focused on accountability, teamwork, customer success, and operational excellence.

The Essential Requirements of the Job Include

• Experience in field service, technical support, or service operations environments.
• Previous leadership, supervisory, or team coordination experience within a technical organization.
• Strong communication, interpersonal, and problem‑solving skills.
• Customer‑focused mindset with the ability to manage multiple priorities.
• Experience analyzing operational data and using insights to improve performance.
• Ability to thrive in a fast‑paced, dynamic environment.
• Willingness to travel throughout the region as needed.

It Would Be a Plus If You Also Possess

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Experience leading geographically dispersed field service teams.
• Knowledge of service performance metrics, workforce planning, and resource management.
• Experience driving continuous improvement initiatives and operational excellence programs.

We Are Committed to a Diverse and Inclusive Workforce

Veralto values diversity and the existence of similarities and differences, visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.