Remote Support Engineer

3 semanas atrás

Barueri, São Paulo, Brasil Agilent Technologies Tempo inteiro
Overview

Remote Support Engineer (Chemist, Pharmacist or Engineer) - Hybrid or Remote

As a Remote Support Engineer you will join Agilent Technologies CrossLab Group Online Technical Support Team supporting Brazil based customers requesting hardware, software and applications support on Gas Chromatography with Mass Spectrometry, Atomic Spectroscopy, and related products and solutions. You will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventative actions. You will leverage post sales interactions with customers to probe and qualify further revenue opportunities providing highly qualified leads to sales.

Key responsibilities
  • Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance on Gas Chromatography with Mass Spectrometry and/or Atomic Spectroscopy.
  • Providing phone support in problem solving and technical support for our customers. The successful candidate must possess a thorough understanding of Microsoft Windows Products (Windows 11 & etc.). MSD Chemstation, EzChrom, Openlab and Masshunter products experience required.
  • There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes.
Qualifications
  • Bachelors, Masters or other University degree in Chemistry, Biochemistry, Engineer, or similar science field highly preferred; may consider an equivalent combination of education, training and experience.
  • 6+ years of relevant experience with Agilent analytical instrumentation.
  • 6+ years practical experience using and/or supporting GC/GC-MS, Atomic Spectroscopy and related products, HPLC and Molecular Spectroscopy experience is a plus.
  • English advanced or intermediate.
  • Logical troubleshooting skills.
  • Ability to make decisions and juggle multiple competing priorities at one time,
  • Excellent verbal and written communication skills.
Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel

10% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support


#J-18808-Ljbffr

  • Remote Support Engineer

    4 semanas atrás

    Barueri, São Paulo, Brasil Agilent Technologies Tempo inteiro

    Overview Remote Support Engineer (Chemist, Pharmacist or Engineer) - Hybrid or Remote As a Remote Support Engineer you will join Agilent Technologies CrossLab Group Online Technical Support Team supporting Brazil based customers requesting hardware, software and applications support on Gas Chromatography with Mass Spectrometry, Atomic Spectroscopy, and...

  • Application Support Engineer Software

    Há 4 dias

    Barueri, São Paulo, Brasil Dover Corporation Tempo inteiro R$90.000 - R$120.000 por ano

    Application Support Engineer SoftwareLocation:Barueri, SP, BRWork Arrangement: HybridMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable...

  • Application Support Engineer Software

    3 semanas atrás

    Barueri, São Paulo, Brasil Markem-Imaje Tempo inteiro

    Overview Join to apply for the Application Support Engineer Software role at Markem-Imaje . Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that...

  • Application Support Engineer Software

    Há 5 dias

    Barueri, São Paulo, Brasil MARKEM IMAJE Tempo inteiro US$80.000 - US$120.000 por ano

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls...

  • Application Support Engineer Software

    4 semanas atrás

    Barueri, São Paulo, Brasil Dover Corporation Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Location:Barueri, SP, BR Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems....

  • Application Support Engineer Software

    4 semanas atrás

    Barueri, São Paulo, Brasil Dover Tempo inteiro

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls...

  • Machine Learning Engineer

    3 semanas atrás

    Barueri, São Paulo, Brasil Tether Tempo inteiro

    Overview Machine Learning Engineer (100% remote) role at Tether.io At Tether, we are at the forefront of integrating artificial intelligence with brain-computer interface technologies. Our projects leverage deep learning, generative models, and representation learning to decode and interpret brain activity. With our foundation in both established and...

  • Senior Data Engineer

    3 semanas atrás

    Barueri, São Paulo, Brasil Brightwheel Tempo inteiro

    Our Mission and Opportunity Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel's vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their...

  • Senior Cloud Platform Engineer

    3 semanas atrás

    Barueri, São Paulo, Brasil Signifyd Tempo inteiro

    Signifyd is looking to hire a Senior DevOps Engineer responsible for the design, implementation, and management of our cloud-based infrastructure. You will lead a team of highly skilled engineers in maintaining and automating a vast cloud-based computing environment supporting Signifyd's decision platform. The candidate will collaborate with development...

  • Software Engineer, iOS Core Product

    3 semanas atrás

    Barueri, São Paulo, Brasil Speechify Tempo inteiro

    Join to apply for the Software Engineer, iOS Core Product - Barueri, Brazil role at Speechify 2 days ago Be among the first 25 applicants Join to apply for the Software Engineer, iOS Core Product - Barueri, Brazil role at Speechify Get AI-powered advice on this job and more exclusive features. PLEASE APPLY THROUGH THIS LINK: DO NOT APPLY BELOWThe...