Application Support Engineer Software
Há 4 dias
Location:
Barueri, SP, BR
Work Arrangement: Hybrid
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
What you will do:
- Act as the first point of contact for software related support requests from regional and international customers.
- Troubleshoot technical issues in custom applications and provide accurate, timely resolutions.
- Use and develop your knowledge of tools such as VB.NET, SQL, and industrial communication protocols (e.g., OPC/PLC) to analyze and solve incidents.
- Build strong, trust-based relationships with customers through proactive and clear communication.
- Handle support cases via phone, email and ticketing system while meeting SLA expectations.
- Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.
- Document and maintain case information and support knowledge base as part of continuous improvement.
- Maintain up-to-date technical skills through training, hands-on work, and collaboration.
- Identify and prioritize issues appropriately.
- Occasionally support on-site deployments for software implementation in coordination with the Project Engineering team.
- Other duties needed in the team.
What you need to have:
- Technical education or relevant experience in: Engineering, IT, Computer Science or a related field.
- Experience in software support and/or development.
- Ability to work independently and manage responsibilities in a remote or partially remote setup.
- Experience with VB.NET, C#, or other programming languages.
- Familiarity with SQL or similar database query languages.
- Understanding of networking and server-client software structures.
- Strong analytical and troubleshooting skills across software, databases, and basic industrial environments.
- Experience in an industrial environments or production systems is a plus.
- Excellent English proficiency (spoken and written); Spanish is a plus.
- Flexibility to work in shifts (morning and afternoon)
- Flexibility for occasionally being on call during the weekends (on average 1 weekend every 7-9 weeks and compensated)
- Excellent communication skills and reasoning ability.
- Availability to travel for project-related activities or training. (
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