Account Executive

Account Executive - Business Development, SW GEP Sao Paulo, São Paulo, Sao Paulo, Brazil 4 - 6 Years Full Time

Job Description

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastestgrowing procurement and supply chain solutions firm – consulting, software andmanaged services. GEP has succeeded by being smart and creative; solvingcomplex problems and finding opportunities for the world’s largestorganizations.

How You Grow at GEP

We recognize people who make a genuine difference, workhard and drive achievements. Results are noticed and rewarded. It’s how youwill grow a career at GEP, and in a much shorter time frame than at otherfirms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our teammembers so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.And we are a women-founded and -owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

What You Will Do

We are looking for an experienced professional responsible for managing relationships with a portfolio of clients, ensuring high satisfaction with the platform, identifying upsell and account expansion opportunities, proactively reducing churn, and leading the Value Realization process to help clients capture and demonstrate the ROI of the solution.

• Serve as the primary point of contact for a portfolio of clients, building long-term trusted relationships.
• Conduct regular touchpoints and check-ins to monitor account health and platform usage.
• Identify challenges and obstacles clients may be facing with the solution, working closely with internal teams to resolve them.
• Identify upsell and cross-sell opportunities within the existing customer base.
• Lead commercial negotiations for contract expansions and additional modules.
• Monitor customer satisfaction, adoption, and engagement metrics.
• Develop and execute customer success plans (account plans) aligned with each client's business objectives.
• Collaborate with Customer Success, Support, and Product teams to anticipate and mitigate churn risks.
• Provide structured reporting to commercial leadership on account status, opportunities, and risks.
• Act as a Value Realization consultant, helping clients measure benefits, cost savings, and ROI achieved using the platform.
• Develop and present business cases and success stories that clearly demonstrate the tangible value generated by the solution.
• Lead strategic discussions about clients' procurement processes, advising on the best ways to leverage the platform to maximize results.

What Should You Bring

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Expertise in Account Management, Customer Success, or B2B Sales, preferably within the software/SaaS industry.
• Proven track record of account retention and growth through upselling and cross-selling initiatives.
• Knowledge managing mid-market and enterprise customer portfolios.
• Knowledge with Value Realization methodologies, business case development, and ROI measurement.
• Fluency in Portuguese and English is required due to collaboration with global teams.
• Spanish is a plus.

Other Skills

• Strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, as well as the procurement software market.
• Consultative approach focused on customer relationships, retention, and account growth.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical skills to identify churn risks and account expansion opportunities.
• Proficiency with CRM platforms such as Salesforce or similar tools.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Ability to work cross-functionally with Customer Success, Support, Product, and Sales teams.
• Ability to strategically advise clients on procurement processes to maximize the value derived from the platform.
• Strong analytical capabilities to develop business cases and translate platform usage data into measurable savings and ROI.

Job Snapshot

Updated Date

10/26/2026

Job ID

Job_389

Department

Business Development - Software

Location

Experience

4 - 6 Years

Employee Type

Full Time

Salary Range

BRL 114.000 - 114.000 (Annual)

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage f