Account Manager

About the role

We are seeking an experienced and motivated Account Manager to join our company in the North Region. This is a full-time position where you will be responsible for building and maintaining strong relationships with our key clients whilst driving revenue growth and ensuring customer satisfaction. As an Account Manager, you will be the primary point of contact for your assigned accounts, managing the full customer lifecycle and identifying opportunities to expand our presence within existing clients. This role is strategically important to our business, as you will directly contribute to our sales objectives and help us retain our most valuable customers whilst fostering long-term partnerships that drive sustainable business growth.

Key responsibilities

• Manage and nurture a portfolio of assigned accounts, serving as the main point of contact for clients and ensuring their needs are met consistently
• Identify and pursue upselling and cross-selling opportunities within existing accounts to drive revenue growth
• Develop and implement account strategies tailored to each client's business objectives and requirements
• Monitor account health and customer satisfaction, proactively addressing any concerns or issues that may arise
• Prepare and deliver regular account reviews, reporting on performance metrics and key achievements
• Collaborate with internal teams including sales, operations and customer success to ensure seamless service delivery
• Forecast and report on pipeline opportunities and revenue projections for your assigned accounts
• Maintain detailed and accurate records of all account interactions and transactions using our customer relationship management system
• Participate in industry events and networking activities to strengthen client relationships and identify new business opportunities

What we're looking for

• Proven experience in account management, account executive, or similar customer-facing sales role, ideally within a B2B environment
• Demonstrated ability to build and maintain strong client relationships, with a track record of achieving sales targets and exceeding customer expectations
• Strong communication and negotiation skills, with the ability to communicate effectively at all organisational levels
• Excellent organisational and time management abilities, with the capacity to manage multiple accounts simultaneously
• Proficiency in using customer relationship management (CRM) software and other sales tools
• A consultative approach to sales, with the ability to understand client needs and provide tailored solutions
• Strong analytical skills with the ability to interpret data and make informed business decisions
• Diploma or Bachelor's degree or equivalent professional experience in sales, business or a related field
• Preferred: At least 2 years experience in the aerospace industry would be advantageous
• Fresh graduates are welcome.
• Fluent in specific language to support China market is a MUST.

What we offer

At Wencor LLC, we are committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience, comprehensive health and wellbeing benefits, and opportunities for career progression within a growing organisation. We provide ongoing training and development programmes to enhance your skills and knowledge, and we foster a collaborative work environment where your contributions are recognised and valued. We believe in maintaining a healthy work-life balance and offer flexible working arrangements where possible to support your personal needs. As part of our commitment to diversity and inclusion, we encourage applications from candidates of all backgrounds and are happy to discuss any adjustments or support you may require during the recruitment process.

About us

Wencor LLC is a leading provider of specialised products and services to the aerospace, defence and industrial sectors. With a strong reputation for quality, reliability and innovation, we work with some of the world's most respected organisations. Our mission is to deliver exceptional value to our customers through superior products, outstanding service and continuous improvement. We pride ourselves on our customer-centric approach, our commitment to excellence, and our talented team of professionals who are passionate about what they do. At Wencor LLC, we foster a culture of collaboration, integrity and accountability, where employees are empowered to take ownership of their work and contribute to our collective success.