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ServiceNow Senior Business Process Consultant
Há 1 mês
Job Summary
Senior Business Process Consultant is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.
Responsibilities:
- With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.
- As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success.
- Leveraging their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
- Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of best practices resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization.
- Additionally, the Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, leveraging their expertise to assist in building tailored solutions that precisely align with client requirements.
Certifications Required
- Service Now
- ITIL v3 or 4
- CPDE - Nice to have
- Six Sigma - Nice to have
- Agile - Nice to have
- Prosci - Nice to have
- TOGAF - Nice to have
- CSA Business Process for Implementation - Nice to have
