Credit and Collection Analyst
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Key Tasks & Responsibilities
- Manage a portfolio of high-value and strategic customer accounts across assigned European, ensuring timely collections in accordance with payment terms.
- Execute collections strategies in compliance with local regulations, ensuring timely payment collection while maintaining positive customer relationships
- Actively monitor accounts, identifying potential risks/ changes in payment patterns or issues and escape to management as appropriate for timely resolution
- Assess customer creditworthiness by reviewing financial data, payment history, and credit reports; recommend credit limits and payment terms.
- Conduct proactive account reviews and resolve complex collection issues, including disputes, deductions, and billing discrepancies through effective communication.
- Collaborate with cross-functional teams (Sales, Customer Service, Billing, etc.) to resolve issues impacting cash flow and customer satisfaction.
- Maintaining accurate records of all chasing activity
- Regularly communicating with management on potential an irrecoverable receivables or payment disputes
- Developing and improving internal processes and controls with regards to credit control in line with best practice
- Meeting and/or exceeding quarterly targets for cash collection and reducing reporting of late payments
- Prepare and present aging analysis, DSO performance, risk reports, and other key metrics to management.
- Lead or contribute to continuous improvement initiatives to enhance processes, systems, and controls.
- Support month-end and quarter-end close activities, including cash forecasting and bad debt provision analysis.
- Ensure compliance with internal credit policies, SOX controls, and external regulatory requirements.
- Review invoice accuracy and initiate customer invoice postings within the Company’s ERP system, ensuring completeness and compliance with established processes.
- Process and allocate customer payments, including cash, cheque, and credit card transactions, ensuring accurate and timely recording within the ERP system.
- Create and maintain new e-procurement setups while coordinating with customers to ensure successful implementation and ongoing support.
- Review, validate, and approve credit memo requests submitted by team members, ensuring adherence to company policies and approval guidelines.
- Calculate customer-specific commissions for unique commercial arrangements, ensuring accuracy and alignment with contractual agreements.
Key Requirements
- Good level of written and spoken English (C1)
- Minimum 2–5 years of experience in Credit & Collections, preferably in a multinational or B2B environment.
- Strong knowledge of credit assessment methodologies, collection techniques, and accounts receivable processes.
- Experience with ERP systems (e.g., D365 – preferred, SAP, Oracle, NetSuite) and proficiency in Microsoft Excel.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical skills and attention to detail.
- Ability to work independently and handle complex, high-volume workloads.
- Knowledge of international credit risk practices and FX considerations is a plus.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
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