L2 Electrotechnical Support Engineer, part-time

2 semanas atrás

Florianópolis, Santa Catarina, Brasil SupportYourApp Tempo parcial
Overview

Join our team as L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual environment while enjoying your home office. SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We welcome people with various backgrounds and experiences.

What you will do
  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
  • Maintain working knowledge of our client\'s products and services
  • Support on-site activities for technicians, customers, and subcontractors
  • Manage and maintain updated records of failures, maintenance activities, and bugs
Qualifications
  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2-4 years of prior experience in technical support, field service or related technical role
  • Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing)
  • Experience communicating with electricians, contractors or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace, Help Scout (or similar ticketing system)
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills
Nice to have
  • Strong troubleshooting and problem-solving skills, attention to detail
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management with a focus on growth and long-term cooperation
  • Self-development opportunities
  • The specific terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected
Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English.

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

Job metadata
  • Seniority level: Mid-Senior level
  • Employment type: Part-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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