Team Lead, SAP AMS

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Position Summary

The Team Lead – SAP AMS is responsible for leading the delivery of SAP Application Management Services (AMS) across a complex SAP environment. This role oversees a team of SAP functional and technical consultants, ensuring high-quality support, issue resolution, system enhancements, and continuous improvement initiatives. The successful candidate will act as a key liaison between business stakeholders, IT teams, and external partners to ensure SAP applications remain stable, efficient, and aligned with business needs.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a team of SAP AMS consultants and analysts.
• Manage team workload, priorities, and performance to ensure service excellence.
• Foster a collaborative, customer-focused, and results-driven culture.
• Support employee development through coaching, training, and knowledge sharing.
  

SAP AMS Service Delivery

• Oversee the day-to-day operation of SAP support services across multiple SAP modules.
• Ensure incidents, problems, and service requests are resolved within agreed SLAs.
• Coordinate and manage critical production issues and escalations.
• Monitor service performance metrics and implement corrective actions when necessary.
  

Stakeholder Management

• Serve as the primary contact for business users and key stakeholders.
• Build strong relationships with business functions and IT partners.
• Provide regular service updates, reporting, and performance reviews.
• Manage customer expectations and ensure high levels of user satisfaction.
  

Change and Enhancement Management

• Assess and prioritize enhancement requests and system improvements.
• Coordinate testing, deployment, and post-go-live support activities.
• Ensure appropriate documentation, governance, and change control processes are followed.
• Support SAP upgrades, releases, and transformation initiatives.
  

Continuous Improvement

• Drive process optimization and operational efficiency initiatives.
• Identify opportunities for automation and support model improvements.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Promote ITIL best practices across incident, problem, and change management processes.
  

Governance & Compliance

• Ensure compliance with company policies, audit requirements, and SAP security standards.
• Maintain accurate support documentation and knowledge repositories.
• Contribute to risk management and business continuity planning activities.
  

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• Minimum 7 years of SAP support experience, including at least 2 years in a leadership or supervisory role.
• Strong experience working within SAP AMS or production support environments.
• Solid understanding of SAP ERP and/or SAP S/4HANA ecosystems.
• Experience managing incident, problem, and change management processes.
• Knowledge of ITIL service management methodologies.
• Excellent communication skills in English, both written and verbal.
  

Preferred Qualifications

• SAP certification in one or more SAP functional or technical modules.
• ITIL Foundation certification.
• Experience supporting global or multi-country SAP environments.
• Knowledge of SAP integration technologies, Fiori, and SAP Basis concepts.
• Experien