Analista De Infraestrutura(Field Services)

As a key member of our team, you will be responsible for delivering exceptional client service and support. This role requires a unique blend of technical skills, communication expertise, and a passion for building strong relationships with our clients.

Key Responsibilities

• Be the first point of contact for clients via phone, email, and live chat
• Troubleshoot issues and provide timely, thoughtful solutions
• Guide clients through our trading platforms with clarity and confidence
• Handle onboarding and account support with precision and care
• Collaborate across teams to elevate client feedback and concerns
• Follow up on service requests and log product issues for future reference

What We Value in Our Team Members

• Fluency in English is essential; Portuguese language skills are a bonus
• Strong computer skills, particularly Microsoft Office
• Previous experience in FX, KYC, or AML is highly desirable; we are happy to train the right candidate
• Confident communicator with excellent chat, phone, and email skills
• Calm under pressure and driven by a people-first mindset
• Detail-oriented, self-sufficient, and a team player with a growth mindset

Technical Support Roles
Technical Support Specialist L3

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You\'ll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world's largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client\'s platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that maintains a client-centric approach to building products
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let\'s learn from them and be transparent
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you
• 15 days PTO, one floating day, three sick days, and designated national holidays
• Start: ASAP

Expert Technical Support Consultant

We\'re a leading provider of next-gen attribution and marketing analytics, delivering actionable insights from aggregated campaign data. We partner with top brands across various industries.

The Role You\'ll be the technical authority for our customers, resolving complex issues and shaping product evolution.

• Be the primary technical contact for customers, partners, and internal teams
• Troubleshoot complex technical problems and drive resolutions
• Collaborate with cross-functional teams to enhance product functionality
• Provide expert guidance on software integration and deployment
• Mentor team members with your technical expertise
• Advocate for customers by bringing feedback into product discussions

To succeed, you\'ll need

• 4+ years in technical product support (B2B/SaaS preferred)
• Hands-on experience supporting software in production environments
• Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools
• Experience in mobile advertising analytics or AdTech is a plus
• Excellent problem-solving, analytical, and communication skills

Enjoy a fast-growing work environment that values innovation, ownership and customer satisfaction.

High-Performance Technical Support Specialist

Job Title: Technical Application Specialist

About the Role

This is an exciting opportunity for a skilled technical professional to join our team as a Technical Application Specialist. In this role, you will be responsible for providing high-level technical support and maintenance for a portfolio of business-critical applications.

Key Responsibilities

• Troubleshooting incidents, service requests, and change requests in a timely manner to ensure minimal business disruption
• Monitoring application health, performance, and integrations to identify potential issues before they occur
• Servicing end users across multiple countries and languages with high-quality service and clear communication
• Maintaining documentation, audit trails, and compliance with regulatory and security standards

Required Skills & Experience

• Experience working with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems
• Strong troubleshooting and analytical skills to resolve complex technical issues
• Knowledge of SQL, Windows, Azure, and integration platforms
• Able to work collaboratively with global teams and support users in multiple regions

Preferred Qualifications

• Experience with cloud-based solutions and real-time production monitoring
• Knowledge of compliance and regulatory requirements in manufacturing

In return for your expertise, we offer a competitive compensation package and opportunities for career growth and development.

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