Partner Support Analyst

Distribusion is the world's leading ground transportation marketplace and gives travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a Partner Support Analyst to join our Retail Partnerships team and drive transportation innovation by championing partner support and streamlining onboarding processes.

• Lead the onboarding of retailers into Distribusion's platform, managing the full process and maximising the connectivity between Brazilian carriers and retailers.

• Continuously improve processes and address partner requests to enhance the onboarding experience and operational efficiency.

• Collaborate with product, engineering, customer support, and content teams to continuously improve our underlying technology and processes.

Workplace:

We are mainly looking for this role to be based in Brazil. We are a remote-first company with teams located around the Globe.

Who you are:

• You have 1+ years of experience with APIs and Postman and know your way around data, with strong SQL skills.

• You have previous exposure to Zapier.

• You are passionate about working with clients and delivering an outstanding customer experience.

• You have a keen eye for detail, balancing accuracy with efficiency, and can communicate clearly across teams and geographies.

• You thrive in fast-paced environments, quickly grasp new technical concepts, and are highly organized, managing multiple initiatives with shifting priorities and meeting deadlines. You speak English and Portuguese fluently.

What you can expect:

• You will join a fast-paced travel tech company and take on a rapidly growing industry.

• You will take on ownership and responsibility from day one and have a direct impact on the success of the company.

• We value agility We're constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com, and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support, and challenge you every day

• We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company.
  
  

Our hiring process for this role:

Your point of contact is Diogo Coutinho.
For any queries, please contact your Talent Partner at (talent@distribusion.com).

Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe?Come join us